TechGuys is a new service launched by electrical retailers Currys through their online brand Dixons.
"Domestic technical support rapidly will become as commonplace, if not
more so, as visits from plumbers and electricians, which is why we are
transforming our customer service proposition,"
And their ploughing £50m over the next five-years to develop it, which is a nice investment as their research predicts the market is as big as £1bn in the UK.
There are other results from the research but the most staggering statistic was that more than two thirds (67%) had thrown away equipment in frustration, rather than try to repair it!
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