Consumers Are Revolting (Little People No More)

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We’ve written before about the web-enabled protests against Brit super-retailer Tesco, now Craig Newmark points us to an article in the Independent that describes how the web is enabling UK consumers to stand up and fight against brands and the establishment.

Banks – More than one million forms demanding refunds have been downloaded from a number of consumer websites.

Utilities – Aa record 4 million householders have dumped their supplier after an internet-led consumer campaign.

Road pricing – In just three months 1.8 million people have signed an online petition launched by a disgruntled motorist from Telford.

Supermarkets – From Devon to Inverness, planning applications for superstores are being thwarted by residents’ campaigns orchestrated on the internet.

Air travel – An estimated 3 per cent of people have stopped flying to help the environment, while 10 per cent are cutting back on flights.

Packaging – Supermarkets have had to defend their practices after thousands of readers emailed examples of environmentally damaging packaging.

Football tickets – Manchester City fans led a boycott of the club’s match at Wigan in protest at the cost of tickets.

Post Offices – Government proposals to axe 2,500 post offices has prompted an organised revolt from pensioners and consumer groups across Britain.

At PSFK we’ve been following the rise of consumer power by tagging articles under ‘Our Terms Not Yours’. Keep an eye out. Do your part.

Independent Online Edition > Business News

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Comments (1)

  1. then 2 minutes after I wrote this piece, I get an email from an old friend I haven’t heard from in 2 years. There’s no personal note – just instructions he’s forwarded to battle the brands. Here’s the email:

    HOW GOOD IS THIS!!!!!!

    REVENGE ON THE TELEMARKETER
    Three Little Words That Work!!

    (1) The three little words: “Hold On, Please…”
    Saying this, while putting down your phone and walking off
    instead of hanging-up immediately) would make each telemarketing
    call so much more time-consuming that boiler room sales would grind
    to a halt.

    Then when you eventually hear BT’s “beep-beep-beep”
    tone, you know it’s time to go back and hang up your handset,
    which has efficiently completed its task. These three little
    words
    will help eliminate telephone soliciting.

    (2) Do you ever get those annoying phone calls with no one on the
    other end?
    This is a telemarketing technique where a machine makes phone
    calls and records the time of day when a person answers the phone.
    this technique is used to determine the best time of day for a
    “real” salesperson to call back and get someone at home.

    What you can do after answering, if you notice there is no one
    there, is to immediately start hitting your # button on the phone, 6
    or 7 times, as quickly as possible. This confuses the machine that
    dialled the call and it kicks your number out of their system. Gosh,
    what a
    shame
    not to have your name in their system any longer!!!

    3: When you get those “pre-approved” letters in the mail for everything
    from credit cards to 2nd mortgages and similar type junk, do not throw
    away the return envelope.
    Most of these come with postage-prepaid return envelopes, right?
    It costs them more than the regular postage “IF” and when they are
    returned. It costs them nothing if you throw them away! In that case,
    why not get rid of some of your other junk mail and put it in these
    cool little,postage-prepaid return envelopes. Send an ad for your
    local chimney cleaner to American Express.
    Send a pizza coupon to Westpac.
    If you didn’t get anything else that day, then just send them their
    blank application back!
    If you want to remain anonymous, just make sure your name isn’t on
    anything you return.
    You can even send the envelope back empty if you want to just to keep
    them guessing! It still costs them!!!!!

    The banks and credit card companies are currently getting a lot of their
    own junk back in the mail, but folks, we need to OVERWHELM them. Let’s
    let them know what it’s like to get lots of junk mail,and best of all
    they’re paying for it… Twice!
    Let’s help keep you local Mail services busy since they are saying
    that e-mail is cutting into their business profits, and that’s why they
    need to increase postage costs again. You get the idea!
    If enough people follow these tips, it will work —- maybe
    you’ll get very little junk mail anymore.

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