BA Does A JetBlue

Passengers on flight BA116 on Monday March 26 made passengers wait 7 hours on a runway at JFK. The flight was supposed to take off at 8.05 and after waiting at the gate, they let the all other passengers off at 3am. The first class and business class were taken off and rebooked but the coach passengers were told to book their own flights the next day. They were offered a Holiday Inn at JFK. From their rooms, passengers had to track down phone numbers to rebook their seats. BA refused to offer to help nor compensate their passengers.

As they got off the plane, there was confusion passengers told PSFK. Ones said:

“The buses came to pick us up but no one knew what to do. We all charged for the plane. There was an old woman who didn”t know what to do and a family with children left behind when the buses left. And BA weren’t about. We finally checked in to the hotel at 5am.”

We tried to contact British Airways but there was no one available to comment. Although this is a single incident, doesn’t it suggest that British Airways has failed to take on any learnings from the Jet Blue fiasco earlier this year.