PSFK’s first experience with the new Clear registered traveler card was spotty at best. Though we love the concept of submitting to a background check and then being able to avoid increasingly long airport security lines, it would seem the service still has serious bugs to sort out.
In addition to the rumors that there is a backlog of applicants stalled in the mandatory TSA vetting process, our first experience using it at JFK’s Terminal 7 left a few things to be desired.
First, the Clear staff seemed absolutely surprised to see an actual user come through and didn’t quite know how to handle it. There was a few minutes of deliberation/discussion between the staff and TSA members, but after this lost time, we were allowed to jump an existing queue rather than use the dedicated check-in lines that they promise in their advertising.
Still, we feel this system holds a tremendous amount of potential, but the execution in the initial roll-out phase will be vitally important to their success.
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Speed through airport security by going Clear
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