PSFK Ideas: Verizon As The New Jail Sentence

5 Responses to “PSFK Ideas: Verizon As The New Jail Sentence”

1. Paul McNamara
   Posted from: 204.68.173.200

   August 10th, 2007 at 3:11 pm

   Hey, at least Verizon didn’t set your house on fire. These people weren’t so fortunate:

   http://www.networkworld.com/community/node/18314
2. margaret
   Posted from: 208.196.162.2

   August 10th, 2007 at 3:55 pm

   Hey Piers,

   Now, now - I would be careful not to complain or Verizon may just drop you - just like Sprint did to their customers! :)

   I’m with you. Verizon is a bear. I am so happy that I am no longer with them.

   mm
3. John V
   Posted from: 70.107.220.252

   August 11th, 2007 at 8:10 am

   Actually, while I’m all for bashing lousy customer service, the Verizon DSL help line has been surprisingly good for me.

   I’ve never waited on hold > 5 minutes, and their techs are polite, knowledgeable, English-speaking and happy to explain the root cause of problems to my satisfaction.

   I must admit I dreaded that first call, but it all came out right fairly quickly. Maybe I’m lucky, but I’m *impressed*. And relieved. And thankful.

   (Pretty sad compliment that we now expect lousy service from our telecoms & airline providers, eh?)

   Paul McN: Don’t know if it was there when you posted the link, but note the Verizon PR guy’s correction of the supposed facts of the incident. Not nearly as good a story but I do like that they weighed in.
4. Julio Terra
   Posted from: 209.85.170.136

   August 12th, 2007 at 11:59 am

   I tried to sign up for Verizon DSL when i got fed up with my slow TimeWarner cable connection and, what I thought at the time was, bad service. Now I realize why TimeWarner can claim to have best customer service on their ads because their competitors, such as Verizon, take bad service to new heights.

   So here is just a brief overview of my experience with Verizon. I signed up for self-installation. After waiting for two weeks for my line to be activated I found out that I to have a technician come to my house. I scheduled an appointment from 5-7 on a Tuesday night. Then the day before my appointment I get a call from Verizon informing me that they could not guarantee that the technician would come within the two hour window because they can only commit to arriving within a 6 hour window.

   I cancelled the appointment and tried to reschedule for a weekend but of course their technicians don’t work on Saturdays or Sundays - which ultimately means I would need to take off time from work to install the DSL (not a very customer-focused approach).

   At this point K realized that if it is so hard for them to set up a new customer then I had no faith in the quality of their service to existing customers. But my woes were not over yet. It took me another three weeks and 4 hours on the phone to be able to cancel the service and get Verizon out of my life. Thank god it is worth it.
5. Julio Terra
   Posted from: 64.233.166.136

   August 12th, 2007 at 1:40 pm

   Had major issues trying to get DSL service from Verizon. Was trying to switch from Time Warner but after a month and a half of incopetence from Verizon we gave up (still took two additional weeks to be able to cancel the Verizon service).

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