In a story about the merger of Activision and Vivendi Games for an agreed $18.8bn, the Telegraph reveals the number of folk who’s job it is to help confused orcs and goblins who want to play World of Warcarft.
[Screen Digest analyst Piers Harding-Rolls said:] “With console games the risk is huge. In the online space you can make it free to play but have advertising. You can have subscriptions for the massive multiplayer online games. You can have incremental sales of virtual items. There’s lots of different opportunities to elongate the shelf life of the product. That’s the driving force.”
Blizzard is rumoured to be developing another massive multiplayer online game to follow on from World of Warcraft. Mr Harding-Rolls said: “There’s a suggestion World of Warcraft may have peaked. Blizzard has got over 2,000 people doing customer relations across the globe. They’ve got that huge infrastructure of staff and servers. All that, you feel, needs to be translated to a new title as the other one slows down.”
World of Warcraft joins forces with Guitar Hero – Telegraph
On the WoW note… has anyone seen Schatner in the new TV commercials for the game?
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thats cool that they have so many reps but they dont seem to do that much. ive been trying to get in touch with them to hepl me with this error i keep getting when i try to create my account but i cant get intouch with them. they dont seem to give two cents about anyone or anything thats not in the game.
December 3rd, 2007 at 8:59 pm
The problem with that kind of attitude is the assumption that they have ever cared about their customers. If you are trying to create an account you should be able to reach the billing dept though since they are the only humans from the company that will ever speak with you. Their customer service is horrible and I just had all of my account attached to my email suspended until I notarize a document stating that I am in fact me. This happens to happen the day after I sent in an email to the GM feedback area and told them that their GMs responses are always, “We are aware of the issue and are working to resolve this as soon as possible” and, “We are unable to give any further information.” I went on to tell them that I would rather speak with Dell’s India support staff since I can actually deal with a real life person who will not just send canned emails and canned responses. So now misteriously after 3 years of use all 3 of my, “account contains incomplete or inaccurate billing contact information which is a violation of the World of Warcraft Terms of Use.” BS a GM got emotionally butt hurt and told his friend. Just do what I am and sell the account after you get the problem resolved. I am so through with them their Customer Service is the worst I have ever dealt with.
December 28th, 2007 at 5:51 pm
I hear you James. I just had the same thing. I was tempted back into playing (after stopping for 3 years), and I was trying to reach a GM in game. Took over 4 hours for someone to get to me, and by that time, there was nothing they could do. Raid was over etc. etc.
I did not use profanity, but I complained that basically said that was the worst response time I’ve ever seen. Things were much better 3 years ago. May I speak to your manager?
A few days later I’m banned because I supposedly let someone else use my account. I travel for a living, so I play from all over the world. The long list of IP’s is the only thing I can think of that they could use to validate this claim.
However they never took a second at my explanation, provided any evidence of the basis for their claims, and I have still never spoken to a manager.
I hope most people avoid this kind of mistreatment, but complaining to the BBB about blizzard doesn’t seem to do JACK.
*sigh* Oh well, LOTR online it is.
February 21st, 2008 at 11:58 am
lol all thos people and if you get hacked you dont get any help. *sigh* great work there.
May 12th, 2008 at 7:02 am
Hello. My account is frozen i guess. My bank didnt have any money when they tried to get a payment. Now I can’t get into the account to pay it. What shoulf I do. Can’t call em till Monday.
January 18th, 2009 at 10:37 am
What’s the use of these reps? Do they act like assistant of the GM’s? Do they act like good samaritans for noobs and reports those who buy or sell wow gold in game?
January 19th, 2009 at 5:19 pm