August 4, 2008

PSFK Conference SF Recap: Look & Feel

by Lauren Isaacson

At PSFK Conference SF, Charles Ogilvie (the man behind Virgin America’s RED Interactive in-flight entertainment system, now at Panasonic) discussed the bold steps Virgin America ha taken to revolutionize the on board experience. Some highlights:

  • Branson’s start-up challenge, “What’s next in aviation? What will move the industry?”
  • The passenger completely controls their experience
  • Crew is more optimized (real time inventory and ordering)
  • The beauty of having a networked environment is the you can make changes to the entire system, and get feedback immediately, and change some more
  • what can we do in a captive environment that will help the entire industry? Profit doesn’t just have to come from ticket sales.

Article categories: Environmental

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