Dublin-based European cheap-flight carrier has told customers that it will not accept tickets bought through price-comparison sites and says that the ’scraping’ action of such sites is illegal. Ryanair thinks that they sell more than 1,000 tickets a day through such services. The Sun reports:
The Irish airline claimed the sites, which indirectly book around 1,000 Ryanair tickets a day for consumers, are illegal and slow down its own website.
Deputy chief executive Howard Millar said Ryanair was already taking legal action against the “screen-scraping” websites — but that cancelling tickets would be “a more effective way of discouraging this unlawful activity”.
Customers will get their money back but must rely on third-party sites for cancellation information.
Will this action fuel consumer uncertainty with online marketplaces? Should we reconsider next time we think about using Kayak?
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