Guy Kawasaki has created a revealing photo essay documenting his tour of Zappos.com’s Las Vegas headquarters. The phenomenally successful online shoe retailer is probably best known for it’s over-the-top cheerful and helpful customer service. It seems that one way it achieves this upbeat customer satisfaction obsession is by keeping it’s employees comfortable and happy – really happy. From the looks of Guy’s pictures, Zappos looks like an office playground the likes of which the world hasn’t seen since the first dot-com bubble.
Workplace Inspiration from Zappos
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December 8, 2008
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By Dan Gould
in Advertising & Branding, Fashion, Web & Technology, Work & Business, Dan Gould's ArticlesRelated Posts
Related Topics: business, innovation, Retail, work, workplace
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I ordered something from Zappos last week at around 6pm. I received it the next day by about 10am. I have to say it was pretty amazing.
December 9th, 2008 at 11:36 am
JKG=joking? or Jarod King Garner…
December 11th, 2008 at 3:42 pm