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Hyatt’s Random Acts of Generosity

Hyatt’s Random Acts of Generosity
Innovation
Dan Gould

Hyatt Hotels are going to be offering an interesting new perk to their Hyatt Gold Passport members. In an effort to create a more “authentic” hospitality experience, hotel employees will be allowed to freely comp services used by members. These “random acts of generosity” are hoped to bring a personal touch to the sometimes impersonal chain hotel experience.

[via Hotel Chatter]

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