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PSFK Talks To Dennis Crowley Of foursquare

PSFK Talks To Dennis Crowley Of foursquare
Retail

PSFK interviews the co-founder of the foursquare - part friend finder, part social fame, part city guide service for your phone.

Piers Fawkes, PSFK
  • 6 october 2009

On one level, foursquare is a service on your phone that allows you to notify your friends where you are – especially useful if you’re on a night out in the city and you’re looking for where the next party is. On another level it is also city guide and a social game and on another it could even be considered a loyalty store card with discounts and offers.

When we met with co-founder Dennis Crowley in the office space he shares with a couple of other New York start ups, he admitted that even though thousands of people were already using the service they had only built 20% of what the team thinks foursquare will grow up to be.

“After we announced the service at SXSW and then at the PSFK Conference in New York we started to concentrate our work on the API rather than trying to make the service perfect. We wanted to let other developers use the service as a platform to develop their own services.”

At first a community of outside developers used the API to actually help the company – they built a version of the application that works on the iPhone to work on phones powered by Google Android operating system. We asked Crowley why people would help them develop their for-profit company. Crowley argued that it was the transparency they offered that helped: 3 guys who needed help with some of their development to keep it up to speed with user expectation.

The API has already been used for some other services. SocialGreat uses opt-in data from users of foursquare to offer a real time barometer of what was hot in terms of bars and restaurants in cities.

Crowley is looking forward to seeing what other people do with the service. Referencing a theory put forward by Clay Shirky, Crowley says that at some point the users will take over and build something that he hadn’t set out to create. Crowley is already bemused by how often people are checking in to locations.

“I understand why someone wants to check in at a bar on a Friday night to notify their friends of their location – but what motivates someone to check-in at a Home Depot or a Target?”

Could this be some some evolution in identity creation? Crowley said that was possible but he was keen to devote his time to the service they offered.

“Our job is to make every check in rewarding. We want to help you find user generated recommendations to help you know what to order, what the specials are and where to go next,” Crowley added. The service currently let’s users tag locations with information so that others can find out what their friends think of it. The service is full of users’ suggestions of what item of a menu to get in a certain restaurant or what cocktail to get at a certain bar.

A popular aspect of the service is the personal statistics report and table where you can compare your score with others. Crowley says that foursquare is trying to offer pieces of data-candy that make the user play and interact with each other and their surroundings like they never did before.

“We want to encourage people to do new things. We want to give them the mechanics like Nike + did for running,” he says. “Our internal tag line when we started as that foursquare was to make cities easier to use.”

Being easier to use is not just about position – it is also about time. Crowley argues that a location based service needs to evolve to understand a user contextually – to tap into your calendar, for example, and understand if you have a hole in your schedule, what time of day it is on what day of the week and what your habits are.

“If you check in on Sunday at 1pm at a bar to many systems that’s just numbers. Internally we know that’s brunch. We want to match this information to profiles and offer Amazon or Netflix style recommendations on what to do next.”

All this awareness could make the user a little wary of the tracking that is going on but the cofounder argues that he overcomes this issue as it’s all opt in.

“We only know what you tell us you’re doing. It doesn’t get as creepy as a service like Google Latitude which can track you even when your phone is in your pocket. We decided to make it opt in from the beginning because that is how privacy is supposed to work.”

One development which is getting the team’s attention right now (and of investors looking for potential revenue streams from the free to use service) is the way locations are using the system to offer specials to foursquare users.

“We’re seeing this right now – not so much with users but more with venues. They want to have ways to use foursquare to interact with users when they ‘check in’ to their location,” Crowley comments.

The development team have been building services for venues to trial including the ability to coupons to regulars such as free drinks to mayors (people who check in the most at locations become mayors in foursquare). With that type of development we couldn’t help but wonder if foursquare could be used as some sort of loyalty card? Crowley agreed although the system is only tracked to ‘check in’ and a long way off being tied to a purchase. It certainly seems like a possible revenue option – and if Crowley is a little too busy developing the rest of his system, it’s very possible someone might come and do what he’s expecting and develop a service on top of foursquare which allows for this sort of commerce to happen.

The service is currently offered in 20 cities but several more cities will be launched in the next few weeks. Try it when it comes to town and see what you can make with it.

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