Product Ecosystems And Service Design

In our increasingly connected world, the boundaries between products, services, objects and networks are being blurred. How are designers dealing with this complex situation?

In our increasingly connected world, the boundaries between products, services, objects and networks are being blurred. How are designers dealing with this complex situation?

Core 77 shares the idea that the entire service ecosystem needs to be considered and meticulously designed:

A modern product like an iPhone works (or doesn’t work–read: AT&T) not only because of its inherent industrial and interface design, but because of the ecosystem in which it “lives.” In the case of the iPhone that ecosystem has been carefully designed, in the form of the iTunes Music/App Store, (among other things); providing consumers with an easy way to buy and use music and apps increases the phone’s utility, improves the customer experience, and creates wealth for the record labels, musicians, and software companies.

Core 77: “The Rise of Service Design”

[image by cogdogblog]

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