A new service offers to wait on hold for customer service for you.
Tired of having to wait on hold for the other party to pick up the phone? LucyPhone comes to the rescue. This free service is easy to operate: simply look up the number of the company you’re calling on LucyPhone’s site and enter your number. The service calls you and “patches” you through to the company. After you navigate the phone tree and get put on hold, press **. Your phone disconnects and LucyPhone stays in the queue. Once a real person picks up, it calls you back immediately and connects you.
Here’s a video from LucyPhone’s site.
Image by stephenvance