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A recent report released by ExactTarget and CoTweet found two primary reasons why consumers ‘like’ brands on Facebook: for discounts and as a ‘social badge.’ Nearly 40% of Facebook users become fans to receive discounts and promotions, while 39% do so to demonstrate their support for a particular brand to their friends – this is in contrast to the 23% of respondents who follow brands on Twitter, and the 10% that subscribe to e-mail notifications for the same reasons. Love it or hate – Facebook still has significant reach.
Some other findings from the report include:
We walked away with the observation that ‘like’ is not necessarily immediately attributable to ‘buy’ – it’s just that – liking, engaging, and wanting to associate yourself with a brand. ‘Like’ is not permission to bombard your fans with a monologue of self-serving communication, but an opportunity to give them more content and valuable reasons by which to further ‘show off’ their affiliation. They’re already ‘liking’ you as a social badge – so give them additional reason to want to wear that badge by giving them content, information, utility or entertainment that they will in turn want to share and further associate themselves with.