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A Multimedia 911 Emergency Service In Chicago

technology

Residents can now submit added media to the dispatch and crime prevention center, with relevant clips and images held and possibly used as evidence.

Claudia Cukrov
  • 16 march 2011

Chicago has become the first U.S. city to officially accept video and image text messages to it’s 911 emergency call center. Originally piloted in September 2010, residents can now submit added media to the dispatch and crime prevention center, with relevant clips and images held and possibly used as evidence.

Executive Director of Chicago’s Office of Emergency Management and Communication, Jose Santiago believes the added information will assist call center staff on the severity of each emergency;

Callers have a tendency to become confused or excited during an event. Pictures don’t.

Chicago Sun Times: “Chicago first city with citizens sending photos, videos to 911”

[via Switched]

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