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ERTexting: Minimizing Emergency Room Wait Times

ERTexting: Minimizing Emergency Room Wait Times

A new mobile service seeks to streamline the legendary delays in emergency rooms by directing traffic to hospitals that are less crowded.

Claudia Cukrov
  • 22 june 2011

A new texting service seeks to deliver medical assistance to emergency victims faster by listing expected wait times in local hospitals.  Those requiring emergency assistance simply text their Zip-code to 4ER411 to access location and service-time information for the urgent care facilities of hospitals nearby.

Some sources claim the service is a ploy to attract traffic to emergency rooms, but the gimmick has proved to boost customer satisfaction and ‘load-balancing.’  Currently the service is available to residents in Connecticut, Florida, Kansas, Maine, Massachusetts and New Jersey.

ERTexting

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