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Rent Your Own Cloud-Based Customer Service Agent

Rent Your Own Cloud-Based Customer Service Agent
technology

Desk.com provides small and medium businesses with customer support management.

Emma Hutchings
  • 1 february 2012

Salesforce has launched a new customer support application called Desk.com, which provides small and medium-sized businesses cloud-based support management for handling customer service queries sent by traditional channels like phone, email, web and also social networks including Facebook and Twitter.

This new, cloud-based business model in the micro working economy helps companies quickly and easily manage customer questions and feedback. Desk.com organizes all of a company’s support in one place so they can respond efficiently whenever their customers get in touch. Minimal setup is required, and there is also a HTML5-based site for mobile support so staff can offer assistance even when they’re not in the office.

Rent Your Own Cloud Based Customer Service Agent

Desk.com’s pricing structure includes one free full-time agent and additional agents are $49 each per month. It also allows part-time “Flex Agents” to use the service as much as they want for $1 per hour. You can learn more in the product demonstration video below:

Desk.com

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