Desk.com provides small and medium businesses with customer support management.
Salesforce has launched a new customer support application called Desk.com, which provides small and medium-sized businesses cloud-based support management for handling customer service queries sent by traditional channels like phone, email, web and also social networks including Facebook and Twitter.
This new, cloud-based business model in the micro working economy helps companies quickly and easily manage customer questions and feedback. Desk.com organizes all of a company’s support in one place so they can respond efficiently whenever their customers get in touch. Minimal setup is required, and there is also a HTML5-based site for mobile support so staff can offer assistance even when they’re not in the office.
Desk.com’s pricing structure includes one free full-time agent and additional agents are $49 each per month. It also allows part-time “Flex Agents” to use the service as much as they want for $1 per hour. You can learn more in the product demonstration video below: