menu

Jeff Staple On Best In Class Service

Jeff Staple On Best In Class Service
Advertising

Design pioneer gives his five favorite examples of retail experience.

Piers Fawkes, PSFK
  • 14 april 2012

In our digitally infused world, more and more companies seem to opt for the click over the human touch. At PSFK, we believe that personal service still is critical in creating a differentiated service. To investigate this theme further, we’re running a series of interviews with experts. We asked Jeff Staple  to list us five great service experiences he cherishes. With his various companies, Jeff has been innovating at the intersection of retail, design and fashion for over a decade. Here are Jeff’s five favorite examples of service:

The Four Seasons. Seattle, WA.
The staff here knows the PERFECT amount of attentiveness. Not too fake and pushy. Not aloof and lazy. That half smile and nod is all that’s needed. They are there when you need them and invisible when you don’t. It is truly an art form. A  point person standing right outside the elevator reminds me of The Cerulean Tower in Tokyo. This person acts as a delegator for whatever your needs might be. I actually wrote a review of how good their service is recently: http://stapledesign.com/2012/01/hotel-the-four-seasons-seattle/ 

 

Kiosk Store. Soho, NYC.
My second favorite store in NYC (next to Reed Space)



Soph. Tokyo, Japan

The best customer service store in Japan.
I ordered a pair of shoes from them over a year ago. I walked into the store recently, unannounced, and the salesperson pulled it right out for me immediately. It was incredible.



OneWorld / AA / JAL Lounge at Narita Airport, Japan

A serene oasis before a long haul flight. The staff here remembers all your likes and dislikes—down to what newspaper you prefer.



Eleven Madison Park, NYC

Danny Meyer’s restaurant sets the bar for service that is there—but not there. I think good service should be always available at a moment’s notice, yet also completely invisible at the same time.

Jeff Staple is the founder of Staple Design and Reed Space NYC.

Advertising
Trending

Turn Any Wearable Into A Mental Health Tracker

Fitness / Sport
Work Yesterday

Amazon Is Experimenting With A 30-Hour Work Week

The online retailer is launching a pilot program that will allow a technical team to work with a considerably shortened schedule

Fitness / Sport Yesterday

How The Rio Olympics Stood For More Than Just Games

PSFK rounds out the Rio Games with our picks for the finest moments beyond sports

Trending

Get PSFK's Latest Report: Future of Retail: Technology Primer

See All
Retail Yesterday

Mobile Travel App Embraces Cognitive Computing

The Orlando Tourism Board is looking to IBM Watson to provide personalized local recommendations for visitors

PURPLELIST EXPERTS

Ian Fraser

Gaming & Technology

Automotive Yesterday

Bike-Friendly Apartment Building For Swedish Cyclists

A residential space is being designed for commuters to easily transport goods

Advertising Yesterday

Nike Takes Over An Entire City Block With A Giant Running Track

The Unlimited Stadium is shaped like a 100-meter sole print of the brand's LunarEpic sneaker

Gaming Yesterday

Fortune Cookie Service Brings Bad News To Your Doorstep

To promote their new delivery service Blackbox, the creators of Cards Against Humanity are delivering unfortunate messages in an edible form

PSFK LABS REPORT

Future Of Work
Cultivating The Next Generation Of Leaders
NEW

PSFK Op-Ed august 23, 2016

Modern Workplace Culture: No More Fat Cats Or Kissing Ass

Samar Birwadker, CEO & Co-Founder of Good & Co, on designing shared organizational values to optimize employee happiness and success

PSFK Labs Yesterday

New Mentorship Ecosystems Benefit All Levels Of An Organization

PSFK’s Future of Work report explores how technology is being leveraged to support cross-team communication

Arts & Culture Yesterday

This Picture Frame Could Be The Lava Lamp For A New Generation

Slow Dance makes real objects appear to move in slow motion

Work Yesterday

Editorial Roundtable: How Will Companies Staff The Workplace Of The Future?

Managed By Q, Soma, Workbar, Primary, AltSchool and thinkPARALLAX examine the ways that a people-first workplace might disrupt the job hiring process

Arts & Culture Yesterday

Airport Mural Puts Passengers In The Clouds

The installation in an Amsterdam terminal lets travelers float through a series of billowing 3D digital shapes

Automotive Yesterday

DevBot Is An Intelligent, Driverless, Electric Car

The unmanned test vehicle from RoboRace is a preview of upcoming AI race models

Augmented / Virtual Reality Yesterday

AR Ski Goggles Make Racing Down The Slopes Even More Immersive

Israeli startup RideOn weaves digital overlays into the thrill of skiing with an unconventional pair of protective eyewear

INSIGHTS COVERAGE

Rio Olympics
Innovation Coverage From The Rio Games
READ NOW

Advertising Yesterday

Japan Wants To Make 2020 Olympic Medals From Recycled Electronic Waste

The Tokyo Games could showcase the first-ever gold, silver and bronze awards made from discarded phones and computers

Culture Yesterday

This Small Town Has Become A Hide-and-Seek World Championship Destination

An old abandoned village in Northern Italy has become a massive playground for over one hundred competitive players

Design Yesterday

Garmin’s New Smartwatch Is Challenging The Luxury Market

The brand adds a premium version of its popular multi-sport trainer to its accessories collection

No search results found.