menu

Jeff Staple On Best In Class Service

Jeff Staple On Best In Class Service
Advertising

Design pioneer gives his five favorite examples of retail experience.

Piers Fawkes, PSFK
  • 14 april 2012

In our digitally infused world, more and more companies seem to opt for the click over the human touch. At PSFK, we believe that personal service still is critical in creating a differentiated service. To investigate this theme further, we’re running a series of interviews with experts. We asked Jeff Staple  to list us five great service experiences he cherishes. With his various companies, Jeff has been innovating at the intersection of retail, design and fashion for over a decade. Here are Jeff’s five favorite examples of service:

The Four Seasons. Seattle, WA.
The staff here knows the PERFECT amount of attentiveness. Not too fake and pushy. Not aloof and lazy. That half smile and nod is all that’s needed. They are there when you need them and invisible when you don’t. It is truly an art form. A  point person standing right outside the elevator reminds me of The Cerulean Tower in Tokyo. This person acts as a delegator for whatever your needs might be. I actually wrote a review of how good their service is recently: http://stapledesign.com/2012/01/hotel-the-four-seasons-seattle/ 

 

Kiosk Store. Soho, NYC.
My second favorite store in NYC (next to Reed Space)



Soph. Tokyo, Japan

The best customer service store in Japan.
I ordered a pair of shoes from them over a year ago. I walked into the store recently, unannounced, and the salesperson pulled it right out for me immediately. It was incredible.



OneWorld / AA / JAL Lounge at Narita Airport, Japan

A serene oasis before a long haul flight. The staff here remembers all your likes and dislikes—down to what newspaper you prefer.



Eleven Madison Park, NYC

Danny Meyer’s restaurant sets the bar for service that is there—but not there. I think good service should be always available at a moment’s notice, yet also completely invisible at the same time.

Jeff Staple is the founder of Staple Design and Reed Space NYC.

Trending

Machine Printer Uses Coffee Drips To Create Intricate Portraits

Arts & Culture
Technology december 2, 2016

Why Nest Doesn't Get The Holidays

PSFK founder reacts to the damaging effects of poor email marketing

Children december 2, 2016

Robots Could Be Joining Dubai’s Police Force In 2017

The real-life RoboCops can salute, shake hands and collect traffic fines

Trending

Get PSFK's Related Report: Future of Retail 2017

See All
Travel december 2, 2016

Parka Hides And Charges Portable Devices

Bolt is a jacket that lets people carry and charge their various electronics without the need for an outlet

Related Expert

Elon Musk

Solar Power, Battery Technology, Sustainability

Food december 2, 2016

Yelp's New 'Yelfie' Feature Lets Diners Take Selfies

The update is designed to encourage people to attach a selfie when they share their experiences

Design & Architecture december 2, 2016

Build Your Own Savory Cheese Advent Calendar

A British food blogger has created a guide to building a different kind of holiday surprise

Fitness & Sport december 2, 2016

Floating Gym Concept In Paris Is Powered By Your Workout

The proposed design from Carlo Ratti Associati lets passengers ride a stationary bike as they travel through Paris along the Seine River

PSFK LABS REPORT

Future Of Retail 2017
Transformation Strategies For Customer-First Business
NEW

PSFK Op-Ed december 2, 2016

Customer Service Expert: Why Offline Retail Has Better Data Than Online Retail

Healey Cypher, Founder and CEO of Oak Labs, shares why we should be thinking about the physical store as an e-commerce site

PSFK Labs december 1, 2016

Retail Spotlight: Home Depot Reimagines How Employees Conduct Tasks

The home improvement retailer puts the customer first by initiating local fulfillment centers and simplifying freight-to-shelf inventory management

Syndicated december 2, 2016

What Does The Future Of Android Look Like In A World With The Pixel?

Google’s decision to make its own phone might have looked like a blow to the likes of Samsung but the reality is much more interesting

Fashion december 2, 2016

Alexander McQueen Designs A 3D-Printed Umbrella

3D-printed fashion arrives in time for the winter season

Work december 2, 2016

Why Training Associates To Be Advocates Is Key To Retail Success

In our Future of Retail 2017 report, PSFK Labs discusses strategies to prioritize customer service, which begins with associate advocates

Media & Publishing december 2, 2016

Netflix Creates Binge Candle To Celebrate A New Season Of Gilmore Girls

The streaming service developed a special layered candle that creates candle with episode-specific smells

Arts & Culture december 2, 2016

Interactive Film Tells A Story About Living With Cancer

A moving song written by a father of a cancer patient comes alive in a 3D environment

PSFK LABS REPORT

Future Of Work
Cultivating The Next Generation Of Leaders
NEW

Automotive december 2, 2016

Audi And LEGO Exhibit Autonomous Vehicle Installation

The installation at Design Miami explores the 25th hour, which represents bonus productive work or play time

Gaming & Play december 2, 2016

This Game Lets You Be A Pilot In The Drone Racing League

DRL Racing Simulator recreates actual courses in a virtual environment

Travel december 1, 2016

Hotel Chain Is Giving Away Its Not-So-Super Hotel Art At Art Basel

A lesson in how to advertise a kitschy-to-cool redesign in the middle of Miami Art Week

No search results found.