The iPad has revolutionized room service at the Hotel Bel-Air in Los Angeles, streamlining paper menus and phone calls in one seamless step. According to USA Today, 75% of people who order room service now place their order using the iPad in their room.
Guests are shown how to use the iPad by a front-desk agent who escorts them to their room when they check-in. They are required to place an order at least 30 mins before they want it delivered, and once it is placed, the iPad system communicates with the kitchen software. The order is printed out for the room service team and automatically sent to the relevant team in the kitchen, for example, the people in charge of making beverages would be sent an order for coffee.
Guests at the hotel will soon be able to do more on the iPads, such as placing a facial or massage reservation and ordering items from the shop.