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McDonalds Creates Online Portal To Get Real-Time Customer Feedback

McDonalds Creates Online Portal To Get Real-Time Customer Feedback
Retail

The fast food chain launches a content portal with a new approach to listening to, learning from and sharing with consumers.

Emma Hutchings
  • 21 may 2012

McDonald’s UK has launched a new social media-integrated content portal that offers a different approach to sharing and listening to its consumers. The interactive website ‘What Makes McDonald’s?‘ provides a range of articles and videos going behind the scenes at the chain, including information on food sourcing, its environmental contribution and charitable activities. It will also allow consumers to post comments and ask questions of the company.

The site is the latest step in McDonald’s ongoing work to become more transparent about how its runs its business. Users can share articles and videos across their social networks, such as Facebook and Twitter. Campaigning groups and organizations will contribute to the site to highlight some of McDonald’s connections, including The Marine Stewardship Council, The Football Association, and animal welfare charity Compassion in World Farming. Alastair Macrow, vice president of marketing at McDonald’s UK, said:

What Makes McDonald’s? will enable us to have open, genuine dialogue with members of the public about every aspect of our business.  As people engage more and more with brands through digital and social media, we’re confident that introducing a new direct channel for people to tell us what they think and ask us questions will bring us closer to our customers – a key aim of our overarching business strategy.

What Makes McDonald’s?

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