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Online Hospital Queue Lets Patients Skip The Waiting Room

Online Hospital Queue Lets Patients Skip The Waiting Room
technology

A recent study shows that the InQuicker system has cut ER wait times to under fifteen minutes.

Carib Guerra
  • 23 september 2012

InQuicker, a startup out of Nashville, TN, is trying to take the wait out of health care. The company, which is partnered with nearly 160 health care facilities nationwide, offers patients an alternative to hospital lobbies and doctor’s office waiting rooms.

 

By going to InQuicker.com, patients are able to search for the nearby health facilities that are most appropriate to their needs. Urgent Care Centers and Emergency rooms both show the next open time slot. For doctor’s appointments the patient selects a specialization such as Family Practice, Nurse Practitioner, OB/GYN, then their insurance plan, and all available New PatientVisits will be shown.

A recent study released by InQuicker shows that using their service cuts Emergency Room wait times to less than 15 minutes for 8 out of 10 patients. Despite these results, InQuicker does not in fact make reservations for patients. The projected wait time is variable and is subject to change based on overall conditions in the facility. Even though there may be delays, the benefit is being delayed in the comfort of one’s own home, rather then being stuck in a stuffy waiting room. Richard Hanson, UH President of Community Hospitals and Ambulatory Network, explained:

We believe InQuicker will provide a service that will be much appreciated by our patients by allowing them to wait in the privacy of their home, especially when they are not feeling well. Once prospective patients receive a projected treatment time at one of our facilities, they wait at home rather than in the waiting room, and receive updates should there be any delays. Once they arrive, it’s our commitment to make sure that the patients are promptly seen by a health care professional.

InQuicker

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