Ritz-Carlton’s New Series Reveals The Secrets Of Quality Service

The videos focus on different individuals from the hotel company, exploring the art of their craft and how to provide a superlative experience.

The Ritz-Carlton has launched a new video series that offers a behind-the-scenes look at the organization and shines a spotlight on the people who work there. The Art of the Craft focuses on different individuals, exploring who they are and how they use a blend of talent, discipline, and artistry. In the first four videos from a series of ten, we meet a sommelier in California wine country, a Chef de Cuisine from Wolfsburg, a housekeeping supervisor at the highest hotel in the world, and a shoe shine valet in Istanbul. You can watch the videos below:

The Art of the Craft