Jetsons-Style Robots Set To Take Over Japanese Customer Service
A new kiosk android is changing the face of brand-customer relation in Asian countries as well as France and Brazil.
Robots come with many associations, a common theme being lack of emotion. As more businesses turn to automated customer service, customers continue to fight back, preferring personal, human contact.
One company is trying to change the impersonal service associated with robots. Future Robot has introduced a new service robot, named FURO-K, who will act as a friendly kiosk – very reminiscent of Rosie from The Jetsons. The machine has a cute face and scoots around to interact with customers, doing everything from taking food orders to dancing.
Equipped with an integrated circuit card reader and near field communication, it also accepts credit cards. The company’s CEO, Sekyong Song, says this:
The key strength of Future Robot, in my opinion, is its human-robot interaction technology which is compatible with all other robots. As Steve Jobs ushered in a new smart society with the convergence of art and technology, I hope that Future Robot will pioneer the new robot age with the convergence of robots and technology.
A fleet of FURO-K robots have been purchased by Brazil, who will use them to display advertisements and information kiosks. Units have also been sold to Japan, France and China.
Images via GizMag