In an effort to help customers who have difficulty reading the ATM screens, Barclays has installed more than three quarters of cash machines across England and Wales that have a built-in audio feature. These talking ATMs allow visually impaired patrons to plug in their earphones and listen to options being read out.
Although this technology isn’t new, Barclays claims that it’s the first major bank to provide the facility on a mass scale across the U.K. The feature isn’t only attractive for the blind or partially sighted people, but also extends to people with dyslexia or reading disabilities.
Fazliet Hadi, group director of Royal National Institute of Blind People (RNIB), applauded Barclays latest initiative and expressed that:
We are delighted that Barclays has fulfilled its commitment to our Make Money Talk campaign and become the first major bank to roll out speech enabled ATMs. We believe banks in the UK should provide ATMs with audio facilities for their blind and partially sighted customers, across their ATM networks