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Service Lets Users Make Calls To Each Other’s Twitter Handles

Service Lets Users Make Calls To Each Other’s Twitter Handles
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Make instant face-to-face calls in Chrome by using online names instead of numbers.

Libby Garrett
  • 17 january 2013

Twelephone is a free voice and video communication service that allows people to use their Twitter handle to make and receive peer-to-peer calls using HTML5, high definition voice and video in Google Chrome.

A browser-based, intermediary-free alternative to Skype and Google Voice, Twelephone is a plugin-, flash- and software-free method to place and receive live video calls.  Users can send a URL of their Twelephone number to anyone with a Twitter account and get connected.  There is no need to sign up or join any service.  Calls are private and encrypted with in-session chat, links and emoticon options.

From the Twelephone website, callers login with their Twitter handle, allowing them to view their inbound and outbound call histories, place calls from the Twelephone directory or tweet a URL to any Twitter handle to request a video or voice call.

Twitter Video Calls To Revolutionize Communication, Customer Service 2

Incoming calls appear as a popup window that allows recipients to accept or deny a call, as well as allow or refuse video access.  Calls open up in a new tab, initiating face-to-face communication without requiring recipients to open or switch to an intermediary service.

Calls can also be placed via the Twelephone Chrome Extension, which manages a user’s Twitter presence and routes inbound calls.

View the brief video below for more information about how to place and receive Twelephone calls:

The service is enabled by recent developments in Web Real-Time Communication (WebRTC), which enables plugin-free voice calling, video chat and peer-to-peer file sharing within web browsers via JavaScript APIs. Google Chrome is the first browser to implement WebRTC, although it is expected to be available soon on Firefox and Opera. Apple is yet to confirm when WebRTC will be supported in Safari.

With an exciting potential to revolutionize the telecom industry, WebRTC services like Twelephone also offer brands an opportunity to streamline and enhance customer service interactions.  Presently, when consumers tweet their grievances to a brand’s Twitter account, customer service agents must ask for a phone number whenever person-to-person communication is required.  Via WebRTC options like Twelephone, brands can instead tweet consumers a URL link, directly initiating face-to-face calls to share private information and resolve elaborate service issues.

Twelephone has been developed by Chris Matthieu of Phoenix, Arizona, Founder and CEO of the telecom startup, GetVocal.

Twelephone

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