Service Lets Users Make Calls To Each Other’s Twitter Handles

Service Lets Users Make Calls To Each Other’s Twitter Handles

Make instant face-to-face calls in Chrome by using online names instead of numbers.

Libby Garrett
  • 17 january 2013

Twelephone is a free voice and video communication service that allows people to use their Twitter handle to make and receive peer-to-peer calls using HTML5, high definition voice and video in Google Chrome.

A browser-based, intermediary-free alternative to Skype and Google Voice, Twelephone is a plugin-, flash- and software-free method to place and receive live video calls.  Users can send a URL of their Twelephone number to anyone with a Twitter account and get connected.  There is no need to sign up or join any service.  Calls are private and encrypted with in-session chat, links and emoticon options.

From the Twelephone website, callers login with their Twitter handle, allowing them to view their inbound and outbound call histories, place calls from the Twelephone directory or tweet a URL to any Twitter handle to request a video or voice call.

Twitter Video Calls To Revolutionize Communication, Customer Service 2

Incoming calls appear as a popup window that allows recipients to accept or deny a call, as well as allow or refuse video access.  Calls open up in a new tab, initiating face-to-face communication without requiring recipients to open or switch to an intermediary service.

Calls can also be placed via the Twelephone Chrome Extension, which manages a user’s Twitter presence and routes inbound calls.

View the brief video below for more information about how to place and receive Twelephone calls:

The service is enabled by recent developments in Web Real-Time Communication (WebRTC), which enables plugin-free voice calling, video chat and peer-to-peer file sharing within web browsers via JavaScript APIs. Google Chrome is the first browser to implement WebRTC, although it is expected to be available soon on Firefox and Opera. Apple is yet to confirm when WebRTC will be supported in Safari.

With an exciting potential to revolutionize the telecom industry, WebRTC services like Twelephone also offer brands an opportunity to streamline and enhance customer service interactions.  Presently, when consumers tweet their grievances to a brand’s Twitter account, customer service agents must ask for a phone number whenever person-to-person communication is required.  Via WebRTC options like Twelephone, brands can instead tweet consumers a URL link, directly initiating face-to-face calls to share private information and resolve elaborate service issues.

Twelephone has been developed by Chris Matthieu of Phoenix, Arizona, Founder and CEO of the telecom startup, GetVocal.



Turn Any Wearable Into A Mental Health Tracker

Fitness / Sport
Work Yesterday

Amazon Is Experimenting With A 30-Hour Work Week

The online retailer is launching a pilot program that will allow a technical team to work with a considerably shortened schedule

Fitness / Sport Yesterday

How The Rio Olympics Stood For More Than Just Games

PSFK rounds out the Rio Games with our picks for the finest moments beyond sports


Get PSFK's Latest Report: Future of Retail: Technology Primer

See All
Retail Yesterday

Mobile Travel App Embraces Cognitive Computing

The Orlando Tourism Board is looking to IBM Watson to provide personalized local recommendations for visitors


Jonas Nwuke

Cognitive Computing

Automotive Yesterday

Bike-Friendly Apartment Building For Swedish Cyclists

A residential space is being designed for commuters to easily transport goods

Advertising Yesterday

Nike Takes Over An Entire City Block With A Giant Running Track

The Unlimited Stadium is shaped like a 100-meter sole print of the brand's LunarEpic sneaker

Gaming Yesterday

Fortune Cookie Service Brings Bad News To Your Doorstep

To promote their new delivery service Blackbox, the creators of Cards Against Humanity are delivering unfortunate messages in an edible form


Future Of Work
Cultivating The Next Generation Of Leaders

PSFK Op-Ed august 25, 2016

Retail Expert: What Sustainability Means To The Millennial Generation

Jo Godden, Founder of RubyMoon, discusses how brands can limit their environmental impact worldwide

PSFK Labs Yesterday

New Mentorship Ecosystems Benefit All Levels Of An Organization

PSFK’s Future of Work report explores how technology is being leveraged to support cross-team communication

Arts & Culture Yesterday

This Picture Frame Could Be The Lava Lamp For A New Generation

Slow Dance makes real objects appear to move in slow motion

Work Yesterday

Editorial Roundtable: How Will Companies Staff The Workplace Of The Future?

Managed By Q, Soma, Workbar, Primary, AltSchool and thinkPARALLAX examine the ways that a people-first workplace might disrupt the job hiring process

Arts & Culture Yesterday

Airport Mural Puts Passengers In The Clouds

The installation in an Amsterdam terminal lets travelers float through a series of billowing 3D digital shapes

Automotive Yesterday

DevBot Is An Intelligent, Driverless, Electric Car

The unmanned test vehicle from RoboRace is a preview of upcoming AI race models

Augmented / Virtual Reality Yesterday

AR Ski Goggles Make Racing Down The Slopes Even More Immersive

Israeli startup RideOn weaves digital overlays into the thrill of skiing with an unconventional pair of protective eyewear


Rio Olympics
Innovation Coverage From The Rio Games

Advertising Yesterday

Japan Wants To Make 2020 Olympic Medals From Recycled Electronic Waste

The Tokyo Games could showcase the first-ever gold, silver and bronze awards made from discarded phones and computers

Culture Yesterday

This Small Town Has Become A Hide-and-Seek World Championship Destination

An old abandoned village in Northern Italy has become a massive playground for over one hundred competitive players

Design Yesterday

Garmin’s New Smartwatch Is Challenging The Luxury Market

The brand adds a premium version of its popular multi-sport trainer to its accessories collection

No search results found.