menu

Starbucks Trials Video Drive-Thrus

Starbucks Trials Video Drive-Thrus
technology

The system, currently being tested in Washington State, allows drivers to see the employee taking their order.

Emma Hutchings
  • 20 february 2013

Drive-thru intercoms are notorious for their bad, scratchy sound that often make it impossible to hear your order repeated back to you. These may soon be a thing of the past, as an unofficial fan site notes that a new video ordering system is currently being trialed by Starbucks in several Washington State locations.

Starbucks Trials Video Chat For Ordering At The Drive-Thru

StarbucksMelody.com traveled to a drive-thru store in Burien to check out the experience and take some photos. The video technology enables the driver to see the employee taking their order and vice versa, which should improve customer service and provide a friendlier, more relaxed drive-thru experience.

As you can see from the pictures, drivers and passengers can look at a friendly face when they place an order, rather than just talking to a machine and hearing an anonymous person’s voice.

Starbucks

Photos by StarbucksMelody.com

+#technology
+drive-thru
+Retail
+starbucks
+technology
+USA
+video chat
Trending

NYC Announces A Massive $136 Million Creative Hub In Brooklyn

Cities
TREND REPORT


NEW: ENTERTAINMENT DEBRIEF
Media in the age of omnipresent tech


DOWNLOAD NOW

PSFK MEMBERSHIP


JOIN RETAIL INTELLIGENCE PLATFORM
Get access to retail reports and 20,000 retail insights


LEARN MORE

Consumer Goods Today
Augmented & Virtual Reality Today
No search results found.