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Self-Serve Customs Kiosks To Debut At US Airport

Innovation

Travelers with a US passport can move more quickly through Chicago's hub using automated booths instead of filling out declaration cards.

Leah Gonzalez
  • 17 may 2013

Chicago O’Hare airport will be the first U.S. airport to use the Automated Passport Control computer program come July 1st. US passport holders will no longer need to fill out declaration cards when passing through customs. They only need to go through the self-service kiosks as part of the border clearance process.

The automated kiosks has a touch screen display and will require passengers to answer a series of questions. Passengers will be issued a receipt, which they need to present to a Customs and Border Protection Officer along with their U.S. passport and boarding pass for verification.

The program was developed by the Vancouver Airport Authority and U.S. Customs and Border Protection, and the automated kiosks were were first revealed at Vancouver International Airport earlier this month.

The kiosks do not need pre-registration and are aimed to cut down the lines and waiting time at the customs process. The Chicago Aviation Department plans to set up 32 of these kiosks at O’Hare.

Chicago Department of Aviation

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