menu

Heathrow Tracks Travelers’ Airport Locations To Decrease Delays

Heathrow Tracks Travelers’ Airport Locations To Decrease Delays
Innovation

The UK airport is the first to use a new system that lets airlines know where passengers are.

Leah Gonzalez
  • 1 august 2013

Passengers who are running late for flights can cause delays that not only affect flight schedules and everyone involved, but also cost airlines a lot of money. If a passenger is no longer expected to board the plane, the airline will have to remove the passenger’s check-in baggage and this causes even more delay.

To address this, Heathrow Airport has pioneered a new technology through its boarding card system that is designed to track the locations of passengers in the airport as well as direct the passengers where to go or what to do to catch their flight on time.

With the new system, which they’re calling ‘positive boarding,’ passengers simply present their boarding cards at an automated gate where the boarding card barcodes are scanned. The details from the barcode are compared with flight details and, once verified, the passengers are allowed to enter the departure area. Information about their flights also pop up on a screen so passengers will know if they are in the right terminal or if they have to go somewhere else.

Heathrow-positive-boarding-2

If a passenger arrives at the gate less than 30 minutes before the plane is to depart, he or she will not be let through and is asked to go back to the check-in counter for more information.

The new system lets the airlines know which passengers are already in the departure area and which ones are unlikely to make their flights on time. The airline can start removing the baggage of the delayed passengers and stick to the flight schedule.

The ‘positive boarding’ system has already been implemented in Terminal 3 by Virgin Atlantic and in Terminal 1 by Little Red. For the first week of implementation, 35,000 passengers used the system successfully. Heathrow reported that 44% of the flights involved in the initial implementation had passengers who could have potentially delayed the flights. Of those passengers, 700 were informed at the automated gate to go straight to the departure gate to avoid missing their flights. Ten passengers were told to go back to the check-in counters.

Terminal 4 will be using the system in September.

Heathrow-positive-boarding-3

Heathrow Airport

Trending

Machine Printer Uses Coffee Drips To Create Intricate Portraits

Arts & Culture
Technology Yesterday

Why Nest Doesn't Get The Holidays

PSFK founder reacts to the damaging effects of poor email marketing

Children Yesterday

Robots Could Be Joining Dubai’s Police Force In 2017

The real-life RoboCops can salute, shake hands and collect traffic fines

Trending

Get PSFK's Related Report: Future of Automotive

See All
Travel Yesterday

Parka Hides And Charges Portable Devices

Bolt is a jacket that lets people carry and charge their various electronics without the need for an outlet

Food Yesterday

Yelp's New 'Yelfie' Feature Lets Diners Take Selfies

The update is designed to encourage people to attach a selfie when they share their experiences

Design & Architecture Yesterday

Build Your Own Savory Cheese Advent Calendar

A British food blogger has created a guide to building a different kind of holiday surprise

Fitness & Sport Yesterday

Floating Gym Concept In Paris Is Powered By Your Workout

The proposed design from Carlo Ratti Associati lets passengers ride a stationary bike as they travel through Paris along the Seine River

PSFK LABS REPORT

Future Of Retail 2017
Transformation Strategies For Customer-First Business
NEW

PSFK Op-Ed december 1, 2016

Communications Officer: What This Holiday Season Means For Millennial Shoppers

Dallas Lawrence of the Rubicon Project shares why holiday cheer is all about likes, views and retweets

PSFK Labs december 1, 2016

Retail Spotlight: Home Depot Reimagines How Employees Conduct Tasks

The home improvement retailer puts the customer first by initiating local fulfillment centers and simplifying freight-to-shelf inventory management

Syndicated Yesterday

What Does The Future Of Android Look Like In A World With The Pixel?

Google’s decision to make its own phone might have looked like a blow to the likes of Samsung but the reality is much more interesting

Retail Yesterday

Customer Service Expert: Why Offline Retail Has Better Data Than Online Retail

Healey Cypher, Founder and CEO of Oak Labs, shares why we should be thinking about the physical store as an e-commerce site

Fashion Yesterday

Alexander McQueen Designs A 3D-Printed Umbrella

3D-printed fashion arrives in time for the winter season

Work Yesterday

Why Training Associates To Be Advocates Is Key To Retail Success

In our Future of Retail 2017 report, PSFK Labs discusses strategies to prioritize customer service, which begins with associate advocates

Media & Publishing Yesterday

Netflix Creates Binge Candle To Celebrate A New Season Of Gilmore Girls

The streaming service developed a special layered candle that creates candle with episode-specific smells

PSFK LABS REPORT

Future Of Work
Cultivating The Next Generation Of Leaders
NEW

Arts & Culture Yesterday

Interactive Film Tells A Story About Living With Cancer

A moving song written by a father of a cancer patient comes alive in a 3D environment

Automotive Yesterday

Audi And LEGO Exhibit Autonomous Vehicle Installation

The installation at Design Miami explores the 25th hour, which represents bonus productive work or play time

No search results found.