menu

Airbnb Plans To Transform Itself Into A Hospitality Brand

Airbnb Plans To Transform Itself Into A Hospitality Brand
Innovation

Joie De Vivre founder Chip Conley has been brought in to lend his hotel expertise to the company.

Ross Brooks
  • 19 march 2014

In an attempt to be more like a hospitality brand than just an online platform, AirBnB has brought Joie De Vivre founder, Chip Conley, into their ranks. With his help, the company plans to offer a seamless end-to-end experience when its customers travel – instead of just a place to stay.

This includes a set of hospitality standards that could make the guest experience for AirBnB travelers more reliable. More accurate listings, better cleanliness and appropriate ways to interact with guests are examples on the list.

airbnb-chip-conley-hospitality.jpg


Apart from service guidelines, there have also been feature updates such as a new “instant booking” option. In the wake of complaints that hosts are too slow to respond, the company also made
it easier to approve booking via the AirBnB mobile app.

All of these grand ambitions have been boiled down onto a single piece of paper, known as “the sheet.” It outlines the company’s four ­major goals for 2014, each with specific objectives, product features, target launch dates, and year-end milestones.

airbnb-chip-conley-hospitality-3.jpg

The four goals haven’t all be announced yet, but more of them will come to light as the year progresses. With each of them, it’s likely that AirBnB will start to take on an entirely new form, and possibly even revolutionize the way we think about travel.

AirBnB
Source: FastCompany
Images: Effie Yang

Innovation
Trending

Turn Any Wearable Into A Mental Health Tracker

Fitness / Sport
Work Today

Amazon Is Experimenting With A 30-Hour Work Week

The online retailer is launching a pilot program that will allow a technical team to work with a considerably shortened schedule

Fitness / Sport Today

How The Rio Olympics Stood For More Than Just Games

PSFK rounds out the Rio Games with our picks for the finest moments beyond sports

Trending

Get PSFK's Latest Report: Future of Retail: Technology Primer

See All
Retail Today

Mobile Travel App Embraces Cognitive Computing

The Orlando Tourism Board is looking to IBM Watson to provide personalized local recommendations for visitors

PURPLELIST EXPERTS

Eddie Rehfeldt

Innovation into Impact

Automotive Today

Bike-Friendly Apartment Building For Swedish Cyclists

A residential space is being designed for commuters to easily transport goods

Advertising Today

Nike Takes Over An Entire City Block With A Giant Running Track

The Unlimited Stadium is shaped like a 100-meter sole print of the brand's LunarEpic sneaker

Gaming Today

Fortune Cookie Service Brings Bad News To Your Doorstep

To promote their new delivery service Blackbox, the creators of Cards Against Humanity are delivering unfortunate messages in an edible form

PSFK LABS REPORT

Future Of Work
Cultivating The Next Generation Of Leaders
NEW

PSFK Op-Ed august 25, 2016

Retail Expert: What Sustainability Means To The Millennial Generation

Jo Godden, Founder of RubyMoon, discusses how brands can limit their environmental impact worldwide

PSFK Labs Today

New Mentorship Ecosystems Benefit All Levels Of An Organization

PSFK’s Future of Work report explores how technology is being leveraged to support cross-team communication

Arts & Culture Today

This Picture Frame Could Be The Lava Lamp For A New Generation

Slow Dance makes real objects appear to move in slow motion

Work Today

Editorial Roundtable: How Will Companies Staff The Workplace Of The Future?

Managed By Q, Soma, Workbar, Primary, AltSchool and thinkPARALLAX examine the ways that a people-first workplace might disrupt the job hiring process

Arts & Culture Today

Airport Mural Puts Passengers In The Clouds

The installation in an Amsterdam terminal lets travelers float through a series of billowing 3D digital shapes

Automotive Today

DevBot Is An Intelligent, Driverless, Electric Car

The unmanned test vehicle from RoboRace is a preview of upcoming AI race models

Augmented / Virtual Reality Today

AR Ski Goggles Make Racing Down The Slopes Even More Immersive

Israeli startup RideOn weaves digital overlays into the thrill of skiing with an unconventional pair of protective eyewear

INSIGHTS COVERAGE

Rio Olympics
Innovation Coverage From The Rio Games
READ NOW

Advertising Today

Japan Wants To Make 2020 Olympic Medals From Recycled Electronic Waste

The Tokyo Games could showcase the first-ever gold, silver and bronze awards made from discarded phones and computers

Culture Today

This Small Town Has Become A Hide-and-Seek World Championship Destination

An old abandoned village in Northern Italy has become a massive playground for over one hundred competitive players

Design Today

Garmin’s New Smartwatch Is Challenging The Luxury Market

The brand adds a premium version of its popular multi-sport trainer to its accessories collection

No search results found.