Audi’s Robot Factory Managers Supervises A Team Of Human Mechanics

Audi’s Robot Factory Managers Supervises A Team Of Human Mechanics

The German car manufacturer is hoping to improve its after-sales service with remotely-controlled bots.

Leah Gonzalez
  • 19 june 2014

It’s no secret that automotive manufacturing plants are highly automated, with robotic machines operating with precision and speed in the car assembly line. Naturally these car factories also have a human workforce — the staff who perform tasks that can’t be left to machines, as well as supervisors who oversee the process. Automobile dealerships, on the other hand, rely heavily on manpower — mechanics, engineers, administrative staff, among others – but very soon one car brand’s dealerships may include robot supervisors among their “staff.”

German car manufacturer Audi is building a fleet of robots that will help their staff at headquarters supervise the mechanics at their dealerships.

The robotic fleet consist of Audi Robotic Telepresence (ART) units, developed by New Hampshire-based robotics company Vgo. The Audi Robotic Telepresence system is an advanced remotely-controlled robot that displays the face of the operator on its screen and moves around the dealership area. The ART system allows the technical service team at Audi to interact and actually converse with the service technicians at the dealership even if they’re in a different location. The ART unit includes an attached borescope and a handheld camera that lets the operator inspect various engine components of the car and other parts that are hard to reach.


In a press release, Brian Stockton, General Manager of Technical Support at Audi of America, said,

ART was designed with both Audi technicians and consumers in mind. The device will give local service technicians valuable one-on-one interaction with their counterparts at Audi of America, which will not only benefit the speed and depth of service at the dealer level, but create an improved ownership experience for the customer in general.

The primary operators of the ART systems will be Audi technical assistant consultants and regionally-based technical field managers. They will be able to remotely access the Audi Robotic Telepresence systems through a computer or tablet and a WiFi connection at the dealership.


Through the ART units, Audi hopes to streamline their vehicle service visits and improve the speed and accuracy of their service, as well as the reporting of technical concerns to their manufacturing plants. The company also hopes that the robots will help their technicians diagnose and troubleshoot repair issues that they encounter in the dealerships.

Audi plans to deploy the Audi Robotic Telepresence robots to a hundred dealerships. At the moment the company is testing the robots at 18.

Some clips showing how the ART system works can be found on Audi USA’s site.


[h/t] Wired


PSFK's Workplace Vision: How The Nurturing Of Seeds Will Come To Define The Onboarding Process

Brand Development
Media & Publishing Yesterday

CNN Launched An Entire Drone Division Of Their News Network

CNN AIR incorporates aerial footage into the corporation's ongoing news coverage

Advertising Yesterday

Uber’s Breathalyzer Cards Let You Know If You Are Sober Enough To Drive

A new campaign from the ride-sharing service raises awareness about the importance of a safe trip home


Get PSFK's Latest Report: Future of Retail: Technology Primer

See All
Design Yesterday

Milk Proteins Could Be The Packaging Material Of The Future

A newly discovered casein-based alternative is biodegradable, sustainable and even edible

Technology Yesterday

Intel’s New System Will Help Technology See And Understand The World

Joule is a tiny board for developers designed to bring powerful computer vision to cheap and easy-to-make prototypes


Jordan Fish

Build-Your-Own StoryTeller

Design Yesterday

This LA Hotel Is Designed Specifically For Cocktail Drinkers

The Walker Inn is a new Los Angeles "Bed and Beverage" experience that offers guests an intimate setting for their night cap

Education Yesterday

Bringing Virtual Reality And Telepresence Robotics To E-Learning

This Learning Management System is embracing new technologies to reallocate teaching resources to where they should be going

Advertising Yesterday

Interactive Art Exhibition For Dogs Provides Endless Fun

Installations created by artist Dominic Wilcox are based on activities loved by canines, such as fetching tennis balls and splashing in water


Future Of Work
Cultivating The Next Generation Of Leaders

PSFK Op-Ed Yesterday

Retail Expert: What Sustainability Means To The Millennial Generation

Jo Godden, Founder of RubyMoon, discusses how brands can limit their environmental impact worldwide

PSFK Labs august 24, 2016

PSFK’s Workplace Vision: The Annual Review Becomes An Everyday, Collaborative Activity

Our Future of Work vision is a web-based platform through which teams can collaborate on and monitor performance reviews across all channels, ensuring a happier workplace

Beauty Yesterday

Design Your Own Custom Watch Faces

Customize your wrist device with Garmin's new app that lets you display personalized images or patterns

Syndicated Yesterday

How The Olympics Taught Us Lessons In Cloud Analytics

Dan Vesset, group VP for analytics and information management at IDC, tells how cloud-based business analytics support decision-making

Arts & Culture Yesterday

Artist Shuts Down Sexist Comments By Turning Them Into Images

Rora Blue explores social stigma in a photo series titled 'Handle With Care'

Arts & Culture Yesterday

Japanese Face Wash Creates A Perfect Rose Every Time

Kanebo's latest addition to the Evita line includes an application that dispenses cleanser in the shape of a flower

Mobile Yesterday

Twitter Bot Will Warn You If You Are A Troll

An online tool developed out of Intel's Hack Harassment movement helps filter out or notify cyber bullies


Innovation Debrief: Boston
Business Concepts Born In 'The Hub'

Retail Yesterday

Passengers Can Now Earn Airline Miles For Sharing Their Location Data

The Frequent Flyer app measures background data and gives travelers points that can be exchanged for tickets with participating airlines

Advertising Yesterday

The NBA Is Releasing Two Original Shows To Stream On Twitter

The sports league announced a deal that demonstrates an interesting expansion of its content strategy

Automotive Yesterday

Cadillac Concept Shows A Future Design Direction

The flagship sedan reveals the brand is continuing to hone and refine its luxury aesthetic

No search results found.