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Customer Service Expert: Why Offline Retail Has Better Data Than Online Retail

Consumer Goods

Retail

Technology Yesterday

Robots Could Be Joining Dubai’s Police Force In 2017

The real-life RoboCops can salute, shake hands and collect traffic fines

Work Yesterday

Why Training Associates To Be Advocates Is Key To Retail Success

In our Future of Retail 2017 report, PSFK Labs discusses strategies to prioritize customer service, which begins with associate advocates

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Get PSFK's Related Report: Future of Retail 2017

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Travel december 1, 2016

Hotel Chain Is Giving Away Its Not-So-Super Hotel Art At Art Basel

A lesson in how to advertise a kitschy-to-cool redesign in the middle of Miami Art Week

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Nicolas Burtey

Virtual Reality, 360 Video

Op-Ed december 1, 2016

Communications Officer: What This Holiday Season Means For Millennial Shoppers

Dallas Lawrence of the Rubicon Project shares why holiday cheer is all about likes, views and retweets

Innovation december 1, 2016

Creative Director: Navigating The New World Of Founder-Brands

Richard Smith, Creative Director at Sullivan, explains how visionaries like Elon Musk and Mark Zuckerberg approach their branding and why it’s important to apply brand thinking to founders’ products

Social Media december 1, 2016

Lingerie Brand Gets Intimate With Customers In Holiday Messaging Campaign

Agent Provocateur is offering personalization in a feature called 'Ménage à Trois' for couples to speak with an agent and shop over WhatsApp

PSFK LABS REPORT

Future Of Retail 2017
Transformation Strategies For Customer-First Business
NEW

PSFK Op-Ed november 21, 2016

Why Personalization Is The Key To Customer Satisfaction

Andrew Blackmon of The Black Tux shares how the company is using machine-learning models to streamline the fitting process

PSFK Labs december 1, 2016

Retail Spotlight: Home Depot Reimagines How Employees Conduct Tasks

The home improvement retailer puts the customer first by initiating local fulfillment centers and simplifying freight-to-shelf inventory management

Travel december 1, 2016

Marriott Hotels Launches Its Own Tech Startup Accelerator

The program is looking for companies that will enhance the travel and hospitality experience

Consumer Goods december 1, 2016

Artificial Intelligence Reinvents Staples' Easy Button

IBM Watson collaborated with the office supply brand to make "that was easy" even easier

Technology november 30, 2016

Google's AI Assistant Used In Messaging Application

Google has updated its messaging application Allo to help provide quicker responses to users and provide information about a topic or restaurant nearby

Customer Retention november 30, 2016

Editorial Roundtable: Maintaining A Lasting Customer Experience In New Retail Reality

eBay, Away, Parachute, quip, peach, and Salesfloor on how to attend to the pain points that come from a customer-first identity

Mobile november 30, 2016

VP: Why Messaging Apps Are Issuing In A New Era Of Commerce

Matt Johnson discusses how mobile messaging commerce is creating a different modality for interaction between retailers and consumers

PSFK LABS REPORT

Future Of Work
Cultivating The Next Generation Of Leaders
NEW

Retail november 30, 2016

Join Us For PSFK's Future of Retail 2017 Event In NYC

PSFK invites our NYC readers to an exclusive presentation of key retail findings and strategies on January 17

Work november 30, 2016

Come Work At PSFK's Innovation Hub: Office space, Membership, Partnership

Get inspired alongside concept designers, thought leaders and innovation experts

Retail november 30, 2016

3 Pillars Of Success In The New Retail Landscape

From the Future of Retail 2017 report, PSFK Labs shares its key takeaways as learned from leading, customer-first businesses

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