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Personalization Leads Nike’s Retail Game Plan for 2016

Never Struggle With Customer Service Calls Again

Best of 2014: J. Crew’s Hand-Written Ad Is Customer Service Perfection

Uniqlo Lets Shopper Take Clothes On A Test Run Outside The Store Before Buying

Square Creates A Suggestion Box Out Of The Digital Receipt

Tea Shop Lets Customers Tip Baristas With Tweets

Nate Dwyer: From Engines To Agencies, Can’t Someone Help to Plan My Trip?

Retailer Offers Women Perfectly Fitting Denim Through Online-Only Store

Smartphone Menus Replace Customer Service Voiceovers To Ease Frustration

Macala Wright: How Brands Design Customer Experiences Of The Future

Shawn Parr: Why Service Is The Final Frontier For Brand Excellence