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customer service
Travel november 29, 2016

Volvo's New Service Lets Owners Order Gas On Demand

The service lets drivers avoid the gas station lines by ordering fuel from their phone and having it send straight to their car

Retail november 29, 2016

The Future Of Retail 2017: Transformation Strategies For A Customer-First Business

PSFK's President of Research and Strategy Scott Lachut introduces our new report, highlighting the framework for brands and retailers to exceed the expectations of today's customers

Technology november 25, 2016

Walmart Exec: How To Empower Retail Associates To Go Customer-First

In our new report, The Future of Retail 2017, Tom Ward, VP of Central Operations, explains how the company is encouraging its employees to feel ownership in their work

Retail november 8, 2016

PSFK Labs Launches The Future Of Retail 2017 Report

The 60+ page report presents the key steps for building a customer-first organization and driving success in today's retail landscape

Design & Architecture november 2, 2016

Tokyo Store Uses Motion To Define Their Retail Space

Descente Blanc leverages designs from Schemata Architects to bring life and animation to its clothing display

Advertising october 3, 2016

Sausage Company Opens Hotline To Aid Uninspired Cooks

Food company Johnsonville is looking to spice up dinners this week by providing a call center for those looking to integrate the product into their meals

Mobile september 30, 2016

Reorder This Detox Drink With A Simple Text Message

Dirty Lemon is streamlining its communication by letting customers place orders, ask product questions and request help exclusively through chat

Work september 26, 2016

Editorial Roundtable: The Arrival Of The People-First Workplace

Managed By Q, Soma, Workbar, Primary, AltSchool and thinkPARALLAX enumerate the reasons why companies need an employee-embracing workforce in order to exist

Food september 14, 2016

Grocery Shopping Made Easier For Vulnerable Shoppers

Senior citizens and people with disabilities can enjoy buying food at their own pace with customer assistance in this supermarket

Technology august 22, 2016

Singapore ATM Lets You Video Chat Live With Tellers

The new service will dispense lost cards, provide internet banking tokens and provide better customer service

Fashion august 18, 2016

Rent The Runway Is Using Snapchat For Customer Service

The high-end clothing renter is leveraging the social network as a way to advertise how an outfit fits a certain body type

Travel august 8, 2016

Marriott's Innovation Lab Hotel Is Trying To Appeal To Future Generations

Guests at this lodging can thumbs-up or down experimental services geared toward millennial and Gen Z clientele

Social Media july 28, 2016

Birchbox Turns To Snapchat For Customer Service

The subscription service has been testing the platform's voice calling features to handle customer issues for an hour every Monday afternoon

Technology july 27, 2016

7-Eleven Delivers Slurpees To Customers' Homes For The Ultimate Convenience

The convenience store partners with Flirtey to make the first at-home drone delivery in the United States

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