Tag: customer service
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Desk.com provides small and medium businesses with customer support management.
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TDA Boulder has created an TV spot for the years most viewed sporting event that highlights their superior...
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Dutch airline turns to the popular social networking platform to advertise its latest deals and help customers...
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Telenet in Belgium has created an interactive touchscreen wall that can also project a 3D rendered image of a...
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The airline promoted their 24/7 social media service by gettint their employees to give responses in a unique...
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The start-up's CEO introduces new policies to repair customer trust and protect their safety.
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New app uses Foursquare locations to let people thank their waitress, hairdresser, mechanic or anyone else who...
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The SoCal burger chain beats McDonald's and KFC when it comes to having better food and customer service.
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The failure of language to bridge the gap and create more humanity and warmth is a big opportunity that could...
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The car brand takes cues from the hospitality industry to refine consumer relations.
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Brands may find that the emotional experience they provide for their customers should outweigh all other...
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London's Luton Airport has unveiled virtual assistants to speed people through security lines.
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Public transportation systems are incorporating new services to help riders better plan their commutes.
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Will the coffee chain's move to deliver a shot of quality to their offerings only result in longer wait times?
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Every week, PSFK commissions cartoonist Hugh MacLeod to draw an original cartoon about an idea from a popular...
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A "closed, sorry for the inconvenience" sign posted by a local merchant got us thinking about how shops can...
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A flight attendant loses it and ends up igniting a fierce debate on the perilous state of customer service in...
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George Parker is the perpetrator of adscam.typepad.com. Every week he shares his opinions on the advertising...
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Thoughts on competition and customer service.
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How important is it? Is it so important you need to interrupt everyone, every single one of your customers?
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Observations on the customer service practices of major brands.
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In a new book, Zappos' CEO Tony Hsieh explains how his philosophy of focusing on the pursuit passion and...
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Businesses are exploring ways to better translate consumer's personal desires into reality through innovative...
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A new service offers to wait on hold for customer service for you.
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Zappos has launched an interesting new campaign centered around the notion of "delivering happiness."
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