A PSFK Report On
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Despite advancing technology, demand for retail employees to grow 7% by 2024 (Atlantic)
25 april 2016
Personalization Leads Nike’s Retail Game Plan for 2016
23 march 2016
The sportswear giant announces product and retail experiences tailored to each consumer
Never Struggle With Customer Service Calls Again
22 december 2015
In time for the busy holiday season, an app allows people to input their issues and have someone else wait on hold with the customer service line
Best of 2014: J. Crew’s Hand-Written Ad Is Customer Service Perfection
30 december 2014
Creative Director Jenna Lyons writes a full-page thank you note to a fan
Uniqlo Lets Shopper Take Clothes On A Test Run Outside The Store Before Buying
24 june 2014
The fashion brand is launching a new service that lets people try on items and wear them for a day prior to purchasing.
Square Creates A Suggestion Box Out Of The Digital Receipt
14 may 2014
The mobile payment service has rolled out a new feature where customers can give feedback to merchants at the register.
Tea Shop Lets Customers Tip Baristas With Tweets
11 december 2013
Argo Tea gives a promotional bonus for social media's most popular baristas.
Nate Dwyer: From Engines To Agencies, Can’t Someone Help to Plan My Trip?
28 november 2013
By connecting customer preferences with knowledgable agents, travel sites can offer better service and take the pain out of the planning process.
Retailer Offers Women Perfectly Fitting Denim Through Online-Only Store
31 october 2013
Bonobos aims to woo female shoppers with e-retail convenience and promise of proper sizing.
Smartphone Menus Replace Customer Service Voiceovers To Ease Frustration
18 october 2013
Zappix is a free app service that lets people skip the usual keypad menu prompts.
Macala Wright: How Brands Design Customer Experiences Of The Future
18 august 2013
Consumers not only expect great brand experiences, they believe they’re entitled to them.
Shawn Parr: Why Service Is The Final Frontier For Brand Excellence
14 july 2013
As a frequent traveler, the CEO of Bulldog Drummond is often being served. Here he describes what he has found are the pillars of good customer relations.
Why Heritage Companies Are Looking To New Mediums To Tell Brand Stories
Building Advertising’s New Layers Of Digital Engagement
Museum Guide Feels Like AI But Is Powered By Humans
This Arcade-style Gym Makes Us Want To Exercise
How Good Design Can Make You Eat Better
This Supersonic Hair Dryer Runs Completely Silently
Hotel Brings Local Foods Directly To Your Room
Platform Helps All Restaurants Source Better Local Food
Bus Turned Food Market Feeds Residents In Toronto Food Deserts
How Wearable Tech Can Be Used for Social Good
The Future of Cars Isn't Just Automated, It's 3D-Printed