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Ad Exec: Agencies Must Evolve To Co-Create With Brands [FoA SF]

Artificial Intelligence Software Calls Out Rude Call Center Employees

You Can Now Pay For Someone To Call Customer Service On Your Behalf

Personalization Leads Nike’s Retail Game Plan for 2016

Never Struggle With Customer Service Calls Again

Best of 2014: J. Crew’s Hand-Written Ad Is Customer Service Perfection

Uniqlo Lets Shopper Take Clothes On A Test Run Outside The Store Before Buying

Square Creates A Suggestion Box Out Of The Digital Receipt

Tea Shop Lets Customers Tip Baristas With Tweets

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