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Best of 2014: J. Crew’s Hand-Written Ad Is Customer Service Perfection
30 december 2014
Creative Director Jenna Lyons writes a full-page thank you note to a fan
Uniqlo Lets Shopper Take Clothes On A Test Run Outside The Store Before Buying
24 june 2014
The fashion brand is launching a new service that lets people try on items and wear them for a day prior to purchasing.
Square Creates A Suggestion Box Out Of The Digital Receipt
14 may 2014
The mobile payment service has rolled out a new feature where customers can give feedback to merchants at the register.
Tea Shop Lets Customers Tip Baristas With Tweets
11 december 2013
Argo Tea gives a promotional bonus for social media's most popular baristas.
Nate Dwyer: From Engines To Agencies, Can’t Someone Help to Plan My Trip?
28 november 2013
By connecting customer preferences with knowledgable agents, travel sites can offer better service and take the pain out of the planning process.
Retailer Offers Women Perfectly Fitting Denim Through Online-Only Store
31 october 2013
Bonobos aims to woo female shoppers with e-retail convenience and promise of proper sizing.
Smartphone Menus Replace Customer Service Voiceovers To Ease Frustration
18 october 2013
Zappix is a free app service that lets people skip the usual keypad menu prompts.
Macala Wright: How Brands Design Customer Experiences Of The Future
18 august 2013
Consumers not only expect great brand experiences, they believe they’re entitled to them.
Shawn Parr: Why Service Is The Final Frontier For Brand Excellence
14 july 2013
As a frequent traveler, the CEO of Bulldog Drummond is often being served. Here he describes what he has found are the pillars of good customer relations.
IBM’s Watson Is The Newest Customer Service Representative
22 may 2013
The Engagement Advisor will answer questions, offer feedback and troubleshoot problems for brands.
Samsung Creates Its Own Apple Store Inside Best Buy
9 april 2013
The Korean technology giant plans to create retail "shops" within existing electronics stores.
How Shopper Tracking Is Creating A More Sophisticated Retail Experience
31 march 2013
With the help of partner iQ by Intel, PSFK looks at how advances in technology are helping retailers better serve their customers.
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