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customer service
Customer retention september 14, 2016

Grocery Shopping Made Easier For Vulnerable Shoppers

Senior citizens and people with disabilities can enjoy buying food at their own pace with customer assistance in this supermarket

Asia august 22, 2016

Singapore ATM Lets You Video Chat Live With Tellers

The new service will dispense lost cards, provide internet banking tokens and provide better customer service

Advertising august 18, 2016

Rent The Runway Is Using Snapchat For Customer Service

The high-end clothing renter is leveraging the social network as a way to advertise how an outfit fits a certain body type

Gen Z august 8, 2016

Marriott’s Innovation Lab Hotel Is Trying To Appeal To Future Generations

Guests at this lodging can thumbs-up or down experimental services geared toward millennial and Gen Z clientele

Beauty july 28, 2016

Birchbox Turns To Snapchat For Customer Service

The subscription service has been testing the platform's voice calling features to handle customer issues for an hour every Monday afternoon

Food july 27, 2016

7-Eleven Delivers Slurpees To Customers’ Homes For The Ultimate Convenience

The convenience store partners with Flirtey to make the first at-home drone delivery in the United States

Advertising june 17, 2016

Ad Exec: Agencies Must Evolve To Co-Create With Brands [FoA SF]

Neil Robinson, co-founder of Chapter, shares how agencies can support all levels of consumer engagement at PSFK’s Future of Advertising conference in San Francisco

Technology june 2, 2016

Artificial Intelligence Software Calls Out Rude Call Center Employees

Cogito's technology uses real-time feedback to better facilitate and streamline calls

[Inspiration] Subway rethinks consumer engagement with 150-person in-house digital strategy team
[Insight] How chatbots and humans can handle different tasks in customer service
Retail may 9, 2016

You Can Now Pay For Someone To Call Customer Service On Your Behalf

This startup provides a concierge to handle your customer service issues

Advertising march 23, 2016

Personalization Leads Nike’s Retail Game Plan for 2016

The sportswear giant announces product and retail experiences tailored to each consumer

Despite advancing technology, demand for retail employees to grow 7% by 2024 (Atlantic)
Mobile december 22, 2015

Never Struggle With Customer Service Calls Again

In time for the busy holiday season, an app allows people to input their issues and have someone else wait on hold with the customer service line

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