The Keihin Electric Express Railway Co. in Japan is scanning the smiles of employees every day to improve customer service. The facial recognition system detects eye movements, lips, wrinkles, and rates the smile from 0 to 100. It then gives suggestions to employees on whether they are too serious and not smiling enough.
The Mainichi Daily News reports:
The smile-measuring software has been developed by Kyoto-based precision equipment maker Omron Corp.
…For those with low scores, advice like “You still look too serious,” or “Lift up your mouth corners,” will be displayed on the screen.
Some 530 employees of the Tokyo-based railway company will [...]