Guy Kawasaki has created a revealing photo essay documenting his tour of Zappos.com’s Las Vegas headquarters. The phenomenally successful online shoe retailer is probably best known for it’s over-the-top cheerful and helpful customer service. It seems that one way it achieves this upbeat customer satisfaction obsession is by keeping it’s employees comfortable and happy – really happy. From the looks of Guy’s pictures, Zappos looks like an office playground the likes of which the world hasn’t seen since the first dot-com bubble.
[Open Forum: The Sole of a New Machine]
December 8, 2008
Workplace Inspiration from Zappos
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Inspiration to make things better.
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