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The New Consumer Experience
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Interview: Building Better Retail With Blockchain

SHOP founder John Wantz, keynote speaker at PSFK’s CXI 2018 conference, and CMO Jamie O'Shea introduce their new anti-Amazon platform that lets consumers control and monetize the data they share with brands

What’s New For Members

Customer Service Debrief

PSFK’s Customer Service Debrief is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.

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Latest Research Paper: Enhancing Engagement Through Product Packaging

This paper explores how brands are leveraging technology to enhance engagement through product packaging.

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Next Event: CXI 2018 Conference

In its 12th year, PSFK will host a multi-track event that shares, analyzes and explains innovation in the new consumer experience. Join us May 18th in NYC!

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Listen: Trends In Clean Beauty

In our latest podcast episode show, we look at how beauty brands are creating new offerings that appeal to health and environmentally-conscious consumers

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Latest Trend Reports

Building Loyalty Through Conversational AI And Chatbots
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A Unified Channel Strategy To Drive Brick & Data Retail
View Report
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Membership Offering

Service

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info

Service

We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking

Event

PSFK’s CXI 2018 conference brings to life key trends in customer experience through talks and activations by pioneers at well known and new companies.

May 18, 2018 | New York City
Expert

Matt Howell is the Global Head of Customer Experience with Bloomberg LP. Before going to Bloomberg, Matt was the CDO for Havas Group, where he helped lead the global agency's push to advance new marketing and consulting services.

Video

At PSFK 2017, Studio Industries CEO Mike Lee teleported us in a time machine to the grocery store of the future, where experiences will reign over products

September 27, 2017

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about the PSFK Creative Intelligence Platform

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