Retail And Consumer Experience Innovation Through its business intelligence, PSFK helps brands and retailers, plus the partners that support them, optimize and innovate at every step of the customer journey.
PSFK
Report Library
Our members receive access to new monthly reports as well as to our vast library of existing major research reports, white papers, and city guides.
Visit Library
PSFK Report Library
PSFK On-Demand
PSFK
On-Demand
PSFK Members can ask us research questions as needed, with the ability to request bespoke reports.
Membership Info
PSFK
Newsletters
With a PSFK Membership comes unrestricted access to all our newsletters.
Subscription Options
PSFK Newsletters
Database
Database
Members can pull from a range of quantitative, expert-enriched and analytical insights from our vast archive of 100K research points.
Search Archive
Webinars
Monthly webinars help our members contextualize our latest research findings, and allow them to garner insights from our reports before anyone else.
Next Webinar
Webinars
Analyst Calls
Analyst Calls
PSFK Members pressed for time can reach out to schedule a 1:1 call with one of our retail analysts.
Events
Attend our retail-focused salons and flagship conferences as our guest at a discount.
Event Schedule
Events

REQUEST INFORMATION

Please provide your details so we can respond with more information about PSFK membership and related services. For Newsletter sign up, please use this alternative form.

Latest Insights & Analysis

Here are the most popular stories that retailers and brands are reading right now to inspire them with their CX innovation work.

How Brands Like Uber And Microsoft Meet In-Moment Needs With Multimodal Mobility Apps

Detailed in PSFK's Automotive CX Debrief, mobility companies are diversifying their offerings, letting customers switch between options like car sharing, public transportation, bikes and scooters as their needs change

Podcast: Why The Future Of Automotive Retail Is About The Drive, Not The Destination

In this episode, PSFK researchers present the latest insights on automotive retail, highlighting where leadings car brands are innovating along the path to purchase to enable curated, on-demand customer journeys and ownership experiences

Op-Ed: PSFK Visits The Retail Development At New York’s Hudson Yards

New York's newest luxury lifestyle development succeeds as a mall, but is that enough for it to be successful?

Interview: How Carvana Is Bringing The Entire Car-Buying Experience Online With Its Vertically Integrated Platform

This ecommerce retailer is helping the automotive category move online, solving for issues like financing, test drives and more for today's digital audience

Interview: How Telemedicine Platform Rory Is Extending Digital, On-Demand Care To Menopausal Women

Rory is a women's service from men's health care platform Ro, focused on using telehealth capabilities to support the underserved demographic of perimenopausal and menopausal women

How Brands Like Fabletics Are Enabling Better Customer Recognition Through Synched CRM

From PSFK's Retail Trends Playbook 2020, made in partnership with Microsoft, here's how three brands are delivering quality personalization through channel-to-channel synchronicity

How Airports Like JFK Are Delighting Travelers With Pre-Boarding Entertainment

From PSFK's Reinvigorating The Airport Experience, here's how four leading airports are investing in tech-based entertainment activations to enliven the pre-boarding experience

How Airports And Airlines Like Cathay Pacific Are Prioritizing Wellness & Relaxation

Catering to consumers' interest in wellness, airports are upgrading the travel experience with yoga, meditation and other calming activities

Interview: How Luxury Shoe Brand M.Gemi Uses A Hudson Yards Store To Build Lifetime Customer Relationships

Following the recent opening of a brand new permanent retail space in New York's Hudson Yards development, M.Gemi co-founder Cheryl Kaplan tells PSFK how to build a better customer experience