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How Retailers Can Supercharge Service With Artificial Intelligence

PSFK’s AI Retail Playbook, a collaboration with Microsoft, outlines AI’s contributions to the customer experience

What’s New For Members

Latest Report: AI Retail Playbook

PSFK’s AI Retail Playbook explores a new sea of change disrupting the retail industry—artificial intelligence.

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Next Event: CXI 2018 Conference

In its 12th year, PSFK will host a multi-track event that shares, analyzes and explains innovation in the new consumer experience. Join us May 18th in NYC!

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Latest Research Paper: Experiential Brand Building

Our latest research paper gives an overview of how brands are leveraging their physical storefronts and spaces to deliver experiences that showcase their brand’s unique culture, offerings and/or commitment to their customers.

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Read: How AI Enables Retail Personalization At Scale

PSFK researchers took a closer look at how brands can leverage AI to offer more personalized services and recommendations to their customers

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Latest Trend Reports

Transformation Strategies For Intelligent Retail
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A Unified Channel Strategy To Drive Brick & Data Retail
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Membership Offering

Service

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info

Service

We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking

Event

PSFK is proud to host a special half-day conference with expert speakers on new opportunity in brick & data retail

January 17, 2018 | New York City
Video

At PSFK 2017, Studio Industries CEO Mike Lee teleported us in a time machine to the grocery store of the future, where experiences will reign over products

September 27, 2017

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about the PSFK Creative Intelligence Platform

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