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Retail Intelligence
on-demand insights and analysis across the customer experience

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Do You Know How To Show Up As A Purpose-Led Brand?

A roundup of strategies from PSFK's CX Playbook lay the foundation for brands looking to build purpose-driven campaigns, products and experiences that inspire consumer engagement and long-term loyalty

What’s New For Members

CX Playbook

Latest report presents a new vision for the customer-brand journey, one where customers’ lives and goals are authentically empowered and bolstered by their favorite brands.

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Elevating Brand Experience Through Store Design

This research paper gives an overview of how companies are redesigning their physical retail locations to ensure an optimal brand experience.

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Innovation Tracker: Winners & Losers

Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel

Full breakdown
Listen: Retail Membership

In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement

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Membership Offering

Service

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info

Service

We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking

Event

Save the Date: On January 16, 2019 PSFK will host a special half-day event centered around our upcoming Future of Retail 2020 report, which will provide a roadmap on how to combine physical retail with an invisible layer of technology-driven service.

January 16, 2019 | New York City
Expert

Kane is the co-founder of Enstitute, a two-year apprenticeship program built off the “learn by doing” model. Enstitute provides individuals with the opportunity to receive first-hand experience through apprenticeships at companies like The New Republic, The Huffington Post, and Thrillist. Prior to founding Enstitute, Kane launched The College Gossip Chronicles Magazine, raised over $100,000 for a New York City nonprofit, and was the creative director at the startup, Local Response. Kane was listed as a 30 Under 30 Innovator in Education by Forbes, a 2013 Echoing Green Fellow and a 2012 Francis Hesselbein Institute NEXT Leader of the Future. Business insider added to his accolades by naming him a Top 25 Young Innovator in New York Tech and one of the 31 Most Important LGBT People in Tech. Kane often speaks on education and innovation and has been featured by the New York Times, PBS, Forbes, CNN, The Huffington Post and Fast Company.

Video

Colin Beavan, author of No Impact Man and How To Be Alive, divulges the one thing that the majority of happy, successful people have in common

September 27, 2017

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about the PSFK Creative Intelligence Platform

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