The New Consumer Experience
shared, analyzed & explained
What’s New For Members
PSFK’s Digital Banking Playbook highlights how digital tools can help financial institutions optimize operations and reinvigorate the client experienceDownload
This research paper gives an overview of how the main players in the ridesharing industry are leveraging mobile technology to build multimodal transportation services that optimize transit connectivity, travel efficiency and urban congestion.Download
In its 12th year, PSFK will host a multi-track event that shares, analyzes and explains innovation in the new consumer experience. Join us May 18th in NYC!Details
Zia Daniell Wigder of Shoptalk spotlights retail innovations from Europe and Asia that U.S. retailers should studyListen
Latest Trend Reports
Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:
“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand
We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.
Ideas We Are Tracking
A conference celebrating innovation in brand experience, retail experience and consumer culture.