on-demand insights and analysis across the customer experience
What’s New For Members
Latest report presents a new vision for the customer-brand journey, one where customers’ lives and goals are authentically empowered and bolstered by their favorite brands.Download
This research paper gives an overview of how companies are redesigning their physical retail locations to ensure an optimal brand experience.Download
Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagementListen
Latest Trend Reports
Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:
“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand
We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.
Ideas We Are Tracking
Save the Date: On January 16, 2019 PSFK will host a special half-day event centered around our upcoming Future of Retail 2020 report, which will provide a roadmap on how to combine physical retail with an invisible layer of technology-driven service.
Kane is the co-founder of Enstitute, a two-year apprenticeship program built off the “learn by doing” model. Enstitute provides individuals with the opportunity to receive first-hand experience through apprenticeships at companies like The New Republic, The Huffington Post, and Thrillist. Prior to founding Enstitute, Kane launched The College Gossip Chronicles Magazine, raised over $100,000 for a New York City nonprofit, and was the creative director at the startup, Local Response. Kane was listed as a 30 Under 30 Innovator in Education by Forbes, a 2013 Echoing Green Fellow and a 2012 Francis Hesselbein Institute NEXT Leader of the Future. Business insider added to his accolades by naming him a Top 25 Young Innovator in New York Tech and one of the 31 Most Important LGBT People in Tech. Kane often speaks on education and innovation and has been featured by the New York Times, PBS, Forbes, CNN, The Huffington Post and Fast Company.
Colin Beavan, author of No Impact Man and How To Be Alive, divulges the one thing that the majority of happy, successful people have in common