PSFK - Research & Insights in Retail + CX Innovation

Four emerging strategies for leveraging a brick-and-mortar store as a cx differentiator

Opinion Six Cues from Food Service for Optimizing Business Operations
Providing inspiration for retail experiences across categories, these six food service trends showcase how to use data analytics, digital infrastructure and automation to deliver the tailored and in-step service consumers expect
Opinion Building Consumer Confidence in Retail’s New Virtual World
Five ways to provide immersive and informative virtual browsing experiences to build consumer purchase confidence, ultimately increasing chance of sales, mitigating returns and providing more engaging retail
Opinion Five Digital Selling & Servicing Trends to Borrow from the World of Virtual Home
Identified in research on digital acceleration in real estate & home, these five trends offer inspiration for transforming services and operations across verticals in an increasingly contactless world
Opinion Six Data and Tech-Driven Solutions for Scaling Omnichannel Retail
Drawn from industry research, the following six trends outline tech solutions leading retailers are leveraging to optimize and scale their omnichannel operations, service and compliance

Made-to-order furniture brand Model No. sells fully customizable pieces using 100% renewable materials

Op-Ed The Physical Store: New Realities / New Opportunities
This is an op-ed from the team at ChaseDesign. On January 12th, 2021 at 1PM, ChaseDesign and their partner, Simpactful, will be hosting an hour-long deep-dive into The Physical Store: New Realities / New Opportunities. To participate in that conversation, please RSVP at Retail Innovation Week. Reimagining Retail: Delivering More Than Digital Convenience The challenge […]
Vertical Retail Innovation Week Profile – Neil Redding
We are excited to have Neil Redding, of Redding Futures, joining us as a Breakout Session Host during Retail Innovation Week. He will be joined by Neha Singh of Obsess, and Cosmo Kramer of Bitreel. Breakout Sessions are hour-long deep-dives, run by category experts. If you would like to join Neil’s session, you can register […]
Case Study E-tailer ‘Choose Love’ Shop-ifies Humanitarian Aid
The e-tailer sells essential products that consumers can buy for refugees in need, offering a purpose-led online shopping experience
Case Study Beauty Platform ‘Thirteen Lune’ Amplifies Black- and Brown-Owned Brands
The platform uplifts Black and Brown creators, introducing their products to wider audiences and sharing their stories