The New Consumer Experience
shared, analyzed & explained


5 Key Disruptors In The Financial Industry

PSFK outlines five trends disrupting finance from our Digital Banking Playbook, a collaboration with Microsoft

What’s New For Members

Latest Report: Digital Banking Playbook

PSFK’s Digital Banking Playbook highlights how digital tools can help financial institutions optimize operations and reinvigorate the client experience

Latest Research Paper: Extending Subscription-Based Services

This PSFK research paper provides a look at several ways that subscription services are delivering convenience and/or enhanced value to consumers on a recurring basis

Next Event: CXI 2018 Conference

In its 12th year, PSFK will host a multi-track event that shares, analyzes and explains innovation in the new consumer experience. Join us May 18th in NYC!

Listen: How Home Cooking Trends Will Change Grocery & Restaurant Businesses

Chef Nicholas Morgenstern of the eponymous NYC ice cream parlor chats with PSFK about evolving preferences in the ways consumers buy, cook and consume food


Latest Trend Reports

Transformation Strategies For A Connected Marketplace
View Report
A Unified Channel Strategy To Drive Brick & Data Retail
View Report
See More Reports

Membership Offering


Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info


We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking


A conference celebrating innovation in brand experience, retail experience and consumer culture.

May 18, 2018 | New York City
Programmable Lighting

Bobby Jones, Chief Marketing Officer at Peace First and co-author of Good Is The New Cool, shares his guidelines for marketing to a new generation of socially conscious consumers

September 27, 2017

Learn More

about the PSFK Creative Intelligence Platform

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