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The New Consumer Experience
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Live Data: What Are The Key Forces Disrupting The Travel Industry?

PSFK’s Travel Survey 2018 reveals how shifting consumer mindsets and behaviors are affecting change in the travel industry

What’s New For Members

Latest Report: Travel Debrief

PSFK’s Travel Debrief explores today’s travel landscape, where companies must deliver optimized experiences at every touchpoint.

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Latest Research Paper: Transforming The Ride Sharing Economy

This research paper gives an overview of how the main players in the ridesharing industry are leveraging mobile technology to build multimodal transportation services that optimize transit connectivity, travel efficiency and urban congestion.

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Next Event: CXI 2018 Conference

In its 12th year, PSFK will host a multi-track event that shares, analyzes and explains innovation in the new consumer experience. Join us May 18th in NYC!

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Listen: Translating Ideas In International Retail To Domestic Innovation

Zia Daniell Wigder of Shoptalk spotlights retail innovations from Europe and Asia that U.S. retailers should study

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Latest Trend Reports

Optimized Experience At Every Stage Of The Journey
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A Unified Channel Strategy To Drive Brick & Data Retail
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Membership Offering

Service

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info

Service

We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking

Event

A conference celebrating innovation in brand experience, retail experience and consumer culture.

May 18, 2018 | New York City
Expert
Jesse Robbins is an American entrepreneur, engineer, author, speaker, emergency manager, and firefighter notable for his contributions in the field of Web operations, DevOps, and Emergency Management. Robbins was recognized in 2011 with the Technology Review TR35 award for "transforming the way Web companies design and manage complex networks of servers and software” at Amazon.com, founding the Velocity Web Performance & Operations Conference, and founding Chef (formerly Opscode) and serving as the first CEO. Robbins is a frequent keynote speaker at technology conferences on the topics of Web Operations, DevOps, and "Hacking Culture". Robbins edited the Web Operations book with John Allspaw and is a contributor to the O’Reilly Radar.  
Video

Colin Beavan, author of No Impact Man and How To Be Alive, divulges the one thing that the majority of happy, successful people have in common

September 27, 2017

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about the PSFK Creative Intelligence Platform

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