on-demand insights and analysis across the customer experience
What’s New For Members
FINAL TICKETS!! Join us May 18th in NYC!Details
Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.Download
Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagementListen
Latest Trend Reports
Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:
“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand
We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.
Ideas We Are Tracking
Mike Lee is the founder and CEO of Studio Industries, a food design and innovation agency specializing in the application of design thinking to food products and experiences. He is also the Co-Founder and Co-CEO of Alpha Food Labs, a platform for building and launching food companies dedicated to democratizing healthy and sustainable food.