Popular Among IQ Portal Members
Holidays 2020 Debrief
Details Digital strategies for creating an interactive & safe holiday shopping environment
(Re)Designed Store Experience Debrief
Details How retailers are leveraging tech and service design to create safe, inclusive and effective sales environments
Live eCommerce
Details How innovative brands are leveraging new digital and livestream capabilities to better connect with and serve consumers
Designing A Frictionless Payments Experience
Details How retailers are streamlining purchase and checkout through mobile-first & tech-enabled solutions
- Opinion Six Cues from Food Service for Optimizing Business Operations Providing inspiration for retail experiences across categories, these six food service trends showcase how to use data analytics, digital infrastructure and automation to deliver the tailored and in-step service consumers expect
- Opinion Building Consumer Confidence in Retail’s New Virtual World Five ways to provide immersive and informative virtual browsing experiences to build consumer purchase confidence, ultimately increasing chance of sales, mitigating returns and providing more engaging retail
- Opinion Five Digital Selling & Servicing Trends to Borrow from the World of Virtual Home Identified in research on digital acceleration in real estate & home, these five trends offer inspiration for transforming services and operations across verticals in an increasingly contactless world
- Opinion Six Data and Tech-Driven Solutions for Scaling Omnichannel Retail Drawn from industry research, the following six trends outline tech solutions leading retailers are leveraging to optimize and scale their omnichannel operations, service and compliance
Ideas We’re Tracking
Analysis PSFK’s Monthly Roundup Explores Robot Caretakers, Experimental Citizenship, At-Home Fitness Wars & More
From helping consumers own their data to literally insuring happy turkey dinners, these are the points of innovation & activation PSFK's President of Research and Strategy is tracking this November
Read More - Case Study Amazon’s ‘Halo’ Wearable Experience Offers 360-Degree Wellness SupportEntering the wearables market, eCommerce giant Amazon has announced a health wristband that combines basic fitness tracking capabilities with premium functions like voice tone reading and body composition scanning
- Case Study Wellness Newsletter Builds Community with Hybrid Virtual-IRL Membership PlatformA new community platform from Girls Night In offers participants the chance to build meaningful relationships in a time of mass disconnection
- Analysis How to Leverage Concierge-Level Support for Next-Gen CXStrategies for delivering greater value and fostering long-term relationships by scaling hyper-personalized support
- Case Study Genesis’ Online Car-Buying Experience Assigns Customers a Personal AdvisorThe luxury car brand provides white-glove virtual support by connecting shoppers with a single host who will guide them through the entire process