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The Future Of Retail 2021
Details A playbook for resilient retail
New Futures In Remote Patient Experience
Details Catalyzing virtual care relationships following the COVID-19 pandemic
Modernizing The Streaming Media Landscape
Details Expanding content offerings and experiences to capture audience attention
Augmenting The At-Home Live Entertainment Experience
Details Integrating enhanced levels of interactivity, immersion and information to engage audiences
- Opinion Next Gen Experiences in Today’s Digital Marketplace Three key ways to provide ecommerce experiences that offer consumers a sense of connectedness, discovery, and ease
- Opinion New Roles for the Physical Store in Retail’s Next Generation Four emerging strategies for leveraging a brick-and-mortar store as a cx differentiator
- Opinion Democratizing Financial Services for a New Consumer Demographic How to adapt digital banking and investment offerings to help customers achieve their goals
- Opinion PSFK’s Future of Retail 2021 Report Provides Key Levers for Building Business Resilience Excerpted from PSFK’s annual flagship report, the following three macro strategies will help businesses assess their resilience as well as provide actionable guidance for not only surviving but thriving in a new era of commerce
Ideas We’re Tracking
Video On Flagship Store Visit
In this video, we talk to On’s Head of Retail Expansion, about the strategy and execution of a new store in New York City where the technology is hidden and the experience is designed to be magical.
Read More - Case Study WhatsApp ‘Carts’ Offer Single-Message Checkout for Instant PurchasingSecure mobile messaging app WhatsApp lets consumers complete online purchases with just one text message
- Case Study Camp’s ‘White E-lephant’ Brings Consumers Together with Virtual GiftingExperiential store Camp's online gift exchange platform brings community, connection, and joy to socially distant holiday celebrations
- Case Study Menswear Retailer’s ‘Clothing Advisors’ Curate Wardrobes with Individualized SelectionsCanadian menswear retailer Harry Rosen connects customers with "Clothing Advisors" to offer hyper-personal recommendations
- Case Study This Made-to-Order Furniture Brand Aims for Fully Circular Commerce
Made-to-order furniture brand Model No. sells fully customizable pieces using 100% renewable materials