The New Consumer Experience
shared, analyzed & explained


4 Ways Retailers Are Using Mobile To Step Up Service In Physical Stores

We round up some of the best examples from our Future of Retail 2018 report of retailers building mobile experiences as part of a future-forward service

What’s New For Members

New Report: The Future Of Retail 2018

PSFK’s flagship survey provides a roadmap to help retailers build more compelling experiences with shopper data.

Next Event: Retail Conference

PSFK hosts retail pioneers during a morning of talks on January 17, 2017, featuring an inspiring lineup of speakers from Nike, Walmart and more!

6 Things This Year’s Holiday Ads Tell Us About How Retailers Are Responding To Amazon

Reading between the lines, these ads tell us a lot about the state of retail this holiday season

New Paper: Integrating Chat And Voice Along The Purchase Path

This PSFK research paper provides insight into voice and chat applications, services and products that are optimizing consumers’ shopping experiences.


Latest Trend Reports

Creating Dynamic Products For A Sustainable Future
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A Unified Channel Strategy To Drive Brick & Data Retail
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See More Reports

Membership Offering


Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info


We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking


PSFK is proud to host a special half-day conference with expert speakers on new opportunity in brick & data retail

January 17, 2018 | New York City

At PSFK 2017, Studio Industries CEO Mike Lee teleported us in a time machine to the grocery store of the future, where experiences will reign over products

September 27, 2017

Learn More

about the PSFK Creative Intelligence Platform

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