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Retail Intelligence
on-demand insights and analysis across the customer experience

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How Voice Is Streamlining Online Orders

As consumers familiarize themselves with AI assistants for mobile and home, shopping by voice enables hands-free convenience and personalized retail interactions

What’s New For Members

May 18 - CXI 2018 CONFERENCE

FINAL TICKETS!! Join us May 18th in NYC!

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Customer Service Debrief

Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.

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Innovation Tracker: Winners & Losers

Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel

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Listen: Retail Membership

In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement

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Latest Trend Reports

Building Loyalty Through Conversational AI And Chatbots
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A Unified Channel Strategy To Drive Brick & Data Retail
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Membership Offering

Service

Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

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Service

We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking

Expert

Kevan Wilson is the EVP of Partnerships and Business Development at b8ta, a software-powered service designed to make physical retail accessible for all product makers and exciting for all customers.

Video

At PSFK 2017, Studio Industries CEO Mike Lee teleported us in a time machine to the grocery store of the future, where experiences will reign over products

September 27, 2017

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about the PSFK Creative Intelligence Platform

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