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Latest Observations & Analysis
Here are the most popular stories that retailers and brands are reading right now to inspire them with their CX innovation work.
Piers Fawkes dives into what life will look like in a decade. Next up is parasitic living, which makes the most of each nook and cranny
In this episode, PSFK researchers explain the current challenges facing quick-service brands, the changing consumer preferences and the progressive trends leading the way with innovative solutions applicable across categories beyond food
How brands are leveraging technologies to maximize visitors’ experiences in public spaces and reimagining city life for modern urbanites
PSFK spoke to the premium women's workwear brand about opening a new, convenience-focused store format, featuring a more traditional grab-and-go retail experience and no need for appointment booking
PSFK founder Piers Fawkes speaks with the buzzy American country hotel about starting as a repurposed '60s motor lodge and organically evolving the motel experience into a community-led lifestyle resort
PSFK interviews Zachary Podbela, the founder of The Rotation, to discuss the future of streetwear retail and the on-demand potential of subscription e-rental
How companies are championing diversity and inclusivity by rethinking the employee experience
Leaving behind cash, these brands are taking payments to the next level with revolutionary methods to make charitable donations
In this series, Piers Fawkes dives into what life will look like a decade from now. Kicking off his analysis, he investigates communal living