on-demand insights and analysis across the customer experience
What’s New For Members
Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.Download
This research paper gives an overview of how companies are redesigning their physical retail locations to ensure an optimal brand experience.Download
Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagementListen
Latest Trend Reports
Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:
“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand
We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.
Ideas We Are Tracking
Horace Luke is a co-founder and chief executive officer of Gogoro, a startup utilizing the power of mobile connectivity and data analytics to transform energy distribution and management in the world’s cities. He has overseen product development and corporate strategy from the outset, including the soon to be released Gogoro Smartscooter™. Previously, Horace served as chief innovation officer at HTC.
A talk from Scott Bedbury at PSFK 2017 stresses the importance of transparency in a country that has fallen prey to “alternative facts”