innovation in
customer experience:
shared, analyzed & explained


Could Mobile's Rise & Desktop's Decline Save Retail, Stop Amazon?

The relative decline of desktop internet shopping could provide new opportunity for stores to engage customers, at the expense of pure-plays

What’s new for members

New Report: The Future Of Retail 2018

PSFK’s Future of Retail 2018 provides a roadmap to help retailers build more compelling experiences with shopper data.

PSFK 2018 Conference

Save the date for our 2018 flagship conference - May 18th in New York City

Get your tickets
Latest Research Paper: Maximizing Non-Profit Engagement

Exploring how brands are increasing engagement amongst their community and audiences through digital tools

Latest Podcast: How To Build The Netflix Of Home Fitness

Listen to the latest episode:
Peloton COO and Co-Founder Tom Cortese spoke about how Peloton aims to utilize the power of Web 2.0


Latest Trend Reports

Creating Dynamic Products For A Sustainable Future
View Report
A Unified Channel Strategy To Drive Brick & Data Retail
View Report
See More Reports

Membership Offering


Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:

“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand

Download our response here!

More Info


We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.

These include titles like:

Ideas We Are Tracking


PSFK is proud to host a special half-day conference around the findings in of our latest report on innovation and opportunity in retail

January 16, 2018 | New York City

At PSFK 2017, Studio Industries CEO Mike Lee teleported us in a time machine to the grocery store of the future, where experiences will reign over products

September 27, 2017

Learn More

about the PSFK Creative Intelligence Platform

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