Retail Intelligence
on-demand insights and analysis across the customer experience
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Our Consumer Experience Conference Is Today
Get your pass now to experience 20+ innovation talks and to network with 400+ likeminded individuals
What’s New For Members
Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.
DownloadOur brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement
ListenLatest Trend Reports
Membership Offering
Complimentary research assistance with 72 hour turnaround. Reports include stats, quotes, and multiple best-in-class examples on research topic. We get asked questions like:
“Hi! My team is getting together in two weeks to strategize around how we can use smart speakers to enhance our guest experience. Can you show us innovative uses of smart speakers to kick start our thinking?!”
- International Hospitality Brand
We publish several trends research reports each month that range from deep topical analysis, to smaller debrief-style reports. You will have access to all of these reports during the 12 months of your membership, as well as our entire back catalog.
These include titles like:
Ideas We Are Tracking
Robert Curran is the Head of Customer Experience at Wunderman where he leads and develops the UK Customer Experience proposition (Service and Experience Design) across all clients for the Wunderman network.
DoSomething.org CEO Aria Finger shares what it takes to have a successful brand partnership
What’s New For Members
Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.
DownloadOur brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement
ListenTools
