Blogging is transforming the way companies communicate and, for a customer, direct contact with an employee is so much more preferable than dealing with a huge faceless corporate behemoth, says...

"Blogging is transforming the way companies communicate and, for a customer, direct contact with an employee is so much more preferable than dealing with a huge faceless corporate behemoth," says the FT in a lengthy little piece.

FT's Guide To Corporate Blogging 2005PSFK's Guide To Corporate Blogging 2004

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