Trimming the Fat From Inflight Services (and utensils)
Service cuts on domestic U.S. airlines are all too familiar. In 2005, US Airways cut pretzel packets to the tune of $1 million in annual savings, and American Airlines cut $30 million out of their costs by eliminating free food in economy. Many others followed suit. It's gotten so bad that Continental actually bases an entire advertising campaign about how they actually feed customers and haven't taken away pillows. Now, as the cost of jet fuel has skyrocketed approximately 60-70 percent in the past year, BusinessWeek reports that some airlines are trying to combat the load on each flight. This has been done in the past with baggage surcharges, but now some carriers are resorting to tactics typically reserved for summiting Mount Everest.