Over on his site, Russell Davies has started to list some thoughts about design, marketing and service. He promises a series of thought-provoking posts and the one he has up there already is worth a good read. In it he says:

These are the bits of the average large organisation that we creative industries folks encounter: Three silos, doing design or content-type stuff, marketing-type stuff and some sorts of aftersales. And no silo ever talks to any other because the process almost always proceeds steadily from left to right.

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