Online communities can be chaotic places. The anonymity and instant communications sometimes add up to situations where decorum gets thrown out the window. But of course, the internet is all about sharing information and freedom of communication. When you run a community, it can be tough to decide where to become the police, and where to let people express themselves.

The San Francisco Chronicle gives us a look inside the inner workings of online community management, with a profile of Heather Champ, Director of Community at

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