Consumer Vigilantism: Calling Back Car Warranty Companies

Consumer Vigilantism: Calling Back Car Warranty Companies
Scott Lachut, PSFK Labs
  • 19 may 2009

“This is this is the second notice that your vehicle’s factory warranty is about to expire,” or so says the automated voice at the other end of the phone, regardless of whether or not you actually own a car in the first place. An annoyance that has hit a nerve with the American public and recently some are starting to strike back with hassling calls of their own. The Wall Street Journal examines the ethical and legal ambiguities involved with this brand of consumer vigilantism following a thread that appeared on the popular link sharing website, outing one of the warranty companies allegedly involved, complete with the company name and contact information.

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