Hyatt’s Random Acts of Generosity

Hyatt’s Random Acts of Generosity
Innovation
Dan Gould
  • 26 may 2009

Hyatt Hotels are going to be offering an interesting new perk to their Hyatt Gold Passport members. In an effort to create a more “authentic” hospitality experience, hotel employees will be allowed to freely comp services used by members. These “random acts of generosity” are hoped to bring a personal touch to the sometimes impersonal chain hotel experience.

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