When we stayed at the James Hotel in Chicago recently we enjoyed their strong approach to sustainability including providing soap without the middle bit – because no one uses the middle bit at hotels.

$15 provides access to this article and every case-study, interview, and analysis piece that we publish for the next 30 days. Our Premium Subscription also provides access to a database of over 100,000 articles on innovation in brand, customer, and retail experience.
Already a subscriber? Log in