In Brief

A flight attendant loses it and ends up igniting a fierce debate on the perilous state of customer service in the travel industry in beyond. Ladies and gentlemen, welcome to America's customer service war.

A flight attendant loses it and ends up igniting a fierce debate on the perilous state of customer service in the travel industry in beyond; peers leap to the attendants defense and passengers slam attendants for their lousy attitudes. Ladies and gentlemen, welcome to America’s customer service war.

This is a war that’s been going on for years and there are various root causes.

1. Companies have cut service down to the bone.

2. They don’t pay good salaries for front line service positions

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