Ed Cotton: Brands Need To Confront America’s Customer Service War

Ed Cotton: Brands Need To Confront America’s Customer Service War
technology

A flight attendant loses it and ends up igniting a fierce debate on the perilous state of customer service in the travel industry in beyond. Ladies and gentlemen, welcome to America's customer service war.

Ed Cotton, BSSP
  • 12 august 2010

A flight attendant loses it and ends up igniting a fierce debate on the perilous state of customer service in the travel industry in beyond; peers leap to the attendants defense and passengers slam attendants for their lousy attitudes.

Ladies and gentlemen, welcome to America’s customer service war.

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