SMS services are empowering users through access and and exchange of vital information and expert opinions in near real-time.

This post is part of a PSFK Consulting project aimed at providing insight into the Future of Health. SMS Consultation is one trend of fifteen that appears in our exploration of  how technology and access to information play a vital role in the ways that people will understand, manage and receive care whether that’s at home, in hospitals and clinics or in doctor’s offices.

Summary

Increased access to mobile phones with even basic capabilities has led to the development of SMS services that connect users, allowing for the exchange of vital information and expert opinions in near real-time. This simple format provides a trusted resource for asking time- sensitive questions, while providing an anonymous forum for gaining insights on potentially sensitive subjects.

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