How Google Senses Your Frustration
A new study from the Google User Experience team tracks dissatisfaction and attitudes in the struggle to search.
The already-intuitive nature of Google’s search box is easily understood and operational by most users’ standards. The search engine function corrects spells errors, offers pointed suggestions and–with the recent introduction of Google Instant–presents a predictive offerings of finding precisely what each user is looking for.
Still, frustration can and does exists in the search process–and Google now knows it.
According to a new study from the Google User Experience team, there are five signals that indicate users regularly struggle in their search tasks. Via the Google Research blog: