Analyzing The Patterns Behind 100 Million 311 Calls

Analyzing The Patterns Behind 100 Million 311 Calls

The millions of calls received by the 311 phone service can throw up some interesting insights on New York City's trends and patterns.

Naresh Kumar
  • 5 november 2010

Since its inception 7 years ago, the 311 phone service has catered to more than 100 million calls by New York City residents for government information and non-emergency services. The call service, which still maintains extremely high customer service levels, ensures quick and easy access to information on thousands on topics- from recycling rules and school closings to public repairs and local events.

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