Analyzing The Patterns Behind 100 Million 311 Calls
The millions of calls received by the 311 phone service can throw up some interesting insights on New York City's trends and patterns.
Since its inception 7 years ago, the 311 phone service has catered to more than 100 million calls by New York City residents for government information and non-emergency services. The call service, which still maintains extremely high customer service levels, ensures quick and easy access to information on thousands on topics- from recycling rules and school closings to public repairs and local events.
Recently, Wired published an article about the patterns and useful insights that can taken out by analyzing the millions of calls 311 has received to date with informative charts that map the data into various locations, issues faced by New York City residents and even times when call rates were high. It goes on to add that while there are some services such as SeeClickFix and FixMyStreet which allow anyone to access and track non-emergency issues on the web, New York’s 311 data is still not accessible to the general public. But all this may soon change as the Open311 organization is trying to make it NYC an Open Data city just like Toronto, San Francisco and London.