Studying instant histories helps organizations understand how best to respond and provides clues as to how to prevent similar situations in the future.

A critical component of any response to a complex situation is a firm understanding of how that particular event has unfolded. Because online and offline discussions take place around every major event, analyzing these conversations can provide valuable insights into how and when things occurred. Studying these instant histories helps organizations understand how best to respond and provides clues as to how to prevent similar situations in the future.

Implications

An up-to-date timeline that is scalable to the moment creates instant prioritization of responses and allocation of resources. The ability to track a conversation over time provides useful trend information that can be used to form timely and appropriate responses. Comprehension of the history of an event, and what lead to its occurrence provides useful insights for conflict resolution.

Supporting Examples for Timeline Narratives

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