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shares, analyzes & explains
The New Consumer Experience (CXI)
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Building Loyalty Through Conversational AI And Chatbots
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What’s New For Members
Customer Service Debrief
Latest report is a how-to guide for businesses to develop, integrate and optimize their use of bots in customer service applications.
DownloadElevating Brand Experience Through Store Design
This research paper gives an overview of how companies are redesigning their physical retail locations to ensure an optimal brand experience.
DownloadInnovation Tracker: Winners & Losers
Our brand tracker has recently been updated to include major brands in Alcohol, Apparel, Automotive, Food, Luxury, Retail. Technology and Travel
Listen: Retail Membership
In our latest podcast episode show, we look at a new retail concept that takes a different approach to customer engagement
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