Three Liveshop Adds A New Dimension To Online Customer Service [Video]
Touchscreens and video chat augment the online shopping experience.
Swedish cellphone company Three(3) have unveiled a new conceptual customer service interface that is unavoidably evocative of Minority Report.
“The salesperson can drag a product onto the screen, show its features such as different colors and monthly cost and then drag it into the shopping cart”
Time’s Techland reports that the development of this interface was prompted by the realisation that
“Enough people were visiting the existing online store, but not buying, to make Three think that perhaps budding customers would buy if they were offered a little help”