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Airbnb Launches Concierge Service To Assist Travelers 24/7

Airbnb Launches Concierge Service To Assist Travelers 24/7
Innovation

A new free service from the online rental platform, hosted by professional hotel concierge, strives to provide guests with an unique, personalized vacation experience.

Alice Chan
  • 17 september 2011

Airbnb Concierge is the latest service provided by the online rental website. The free service, hosted by professional hotel concierges, strives to provide guests with an unique, personalized vacation experience. From researching weather forecasts to assisting travelers with rental cars, Airbnb will serve its customers 24/7, no strings attached. A representative for Airbnb explains the new service:

[Guests] can have a luxury experience and world-class service as a part of the Airbnb package. There’s no additional charge for the Airbnb Concierge service and we’ll help you do things like: book a car, arrange dinner reservations, help you find a doctor, etc.

Airbnb Concierge can be reached through a phone number provided with the travel reservation. This free service, along with Airbnb’s 24/7 customer support line, is supported by the booking fee that Airbnb guests pay per reservation.

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